Westbrook was able to schedule an appointment a few hours after I called on the same day. The most likely reason the heater was only working intermittently was quickly discovered & resolved. Another part was seen to be on its last legs, so we had that replaced as well. All seems to be working fine now.
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AC Service was on 06/22/15 - Sorry for the delay in feedback. Angie's List kept asking for an opinion, so I finally got to it today. See what I wrote below. The only thing I was ambivalent about was the pricing of the repair. Westbrook has a flat fee pricing which makes it straightforward for the repairman. But after having spent the $79 for the general service, the additional significant labor cost for the 5 additional minutes to install a $20 part seemed pricy. Otherwise I was completely satisfied. Angies Notes: Our electric company did an electric audit and predicted our AC relay was faulty. I purchased a $79 special via Angies List from Westbrook for an AC service. Matt from Westbrook did all sorts of testing of the entire unit & verified the relay needed to be replaced. They price each type of repair with a pre-determined flat rate + parts. So that was an additional $112.50 for the repair. Makes me wish we had done the service much sooner since the relay, which turned the heat on/off continuously cost us a lot of waisted electric bill dollars. Very happy with Westbrook, Matt was no-nonsense and thorough. Everything has been working well since then, much lower electric bills!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Found system with bad start kit capacitor and capacitor
Provided a free estimate for replacing a 20 year old air conditioning system with a Lennox 15 SEER HEAT PUMP by Westbrook Service Corp
