Great experience. In dealing with John
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I am very satisfied with the service I received from Comfort Solutions tech Chris. He was friendly, professional, and through.
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Tech left sump pump unplugged, no A/C after a few days. Had to figure that out myself. This after spring maintenance and over $400 fan motor replacement this week!
Response from Comfort Solutions:
We sincerely apologize about this. The tech had unplugged the sump pump to charge his battery and made the error of forgetting to plug it back in. This was a case of human error. Please call us if you have any issues. We will come back and rectify the situation no matter the time. We strive to ensure our customer's are completely satisfied and happy with our services and we do apologize for this issue.
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The technician (Dennis, You Rock!) that arrived was knowledgeable, courteous, and helpful. I would recommend Comfort Solutions to anyone.
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I found Comfort Solutions through a family recommendation. They are absolutely amazing from the first call into the office to the job completion. We were with a big name company, that you hear on the radio, but after a couple of expensive recommendations and finding out things that Comfort Solutions includes on their yearly maintenance plan, that the big company wanted extra for, we are 'firing' the big company and switching to comfort Solutions. They truly have been a blessing and it is always a pleasure doing business with them.
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Main level 2013 Lennox furnace not working because of a weak thermostat. Customer approved the GOOD option with thermostat replacement(also quoted tune ups and safety switches). System is now working properly. Pics uploaded, 2-16x25x1
Member no fee- Aprilair model 60 humidistat cutting power to furnace when turned on. Will be sending quotes to customer for replacement. Pics uploaded
3 system PM renewal- Checked heating operations of Main level 2018 Rheem and Upstairs 2018 Rheem furnaces. Replaced 20x25x1 and 16x25x1 filters, Checked capacitor outputs and amp drawls, Inspected heat exchangers, Checked delta T, triggered safety switches, Cleaned flame sensors, Brushed burners, and cleared drain line. Checked heating operations of Basement 2020 Rheem heat pump and air handler. Replaced 16x20x5 filter, Checked capacitor outputs and amp drawls, Checked refrigerant levels and auxiliary heat, Triggered safety switches and defrost mode, Checked delta T, and cleared drain line. Systems are operating properly at this time. Pics uploaded
Performed heating maintenance on three systems. Upstairs and main level or gas furnace 14 x 25 x 1. The basement heat pump system is 16 x 20 x 5. This 5 inch filter is still OK perhaps change next visit. Cleared and treated condensate drain lines. Inspected electrical connections and components. Cleaned flame sensors on furnaces. Checked the refrigerant level and defrost cycle of heat pump system. All systems are operating properly at this time.
I performed a heat maintenance on a single gas furnace i replaced the 16x25x1 filter I cleaned and checked the heat sensor and checked the heat exchangers and checked the gas pressures and temp rise and all electrical components
Performed 2 system heat maintenance cleaned flame sensors and pressure tubes tested thermostat functions and tested all electrical components inspected gas and exhaust supply all systems oper Properly at this time customer states they will source and replace filters
Customer states system is operating in short intermittent cycles upon inspection found suction line service valve to be leaking offered customer 3 options customer opted to only add 2 pounds of refrigerant to see how long refrigerant will last
Was able to get heat on and running, although will need some repairs made to system. One of the ducts has completely broke loose from plenum, will need to repair 8” duct that’s broken, also the flue pipe venting has come loose at the roof and fell down. Boot for pipe has come apart and isn’t holding seal anymore. Will need to replace flue pipe venting from furnace through the roof and install new boot and roof cap. Will be sending estimates for repair.
Performed 3 system heating maintenance. All natural gas furnaces. Did not replace the 2-16x25x5 media filters, still in good condition. Did replace 1-14x25x1 for upstairs system. Cleaned and checked all components, checked furnace operation. All systems heating properly and efficiently.
Install new condensation pump for system
Performed 3 system heating maintenance. Main floor and upstairs systems have 5” media filters that customer provides. Systems are clean and heating properly.
I performed a heat maintenance on one gas furnace in the attic and 2 in the basement I changed two 16x25x1 filters and 14x25x1 filter and washed the mini split filter as well. I checked all the low voltage and cleaned the flam sensor off I checked the blower motor amperage and the compaster on all the system. The systems are running and operating like they should be at this time.
Performed 3 system heating maintenance. 2 natural gas furnaces and 1 heat pump system. Customer replaced all 3 filters during visit. Main floor 90%+ furnace located in basement has a cracked condensation pump and water is dripping into safety pan. Will need to replace condensation pump. Not sure if she has full warranty or not. Systems are all heating properly.