Jerry and his team removed a mother raccoon and 3 babies from our chimney. They used a cage trap that they lowered into the chimney top to capture momma when she climbed up to forage for food. Then Jerry removed the babies from the smoke shelf of chimney. It is best to follow this sequence! Do NOT go for the babies first! Safe, effective, and humane. Jerry took the animals away so we cannot eat them. Other than that, he and his team knew what they were doing, solved our problem on a timely basis, and were first rate overall!