3421 S Halsted Place
Chandler, AZ 85286
602-283-2507

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Paul  S.

Paul S.


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CONCERN: Customer reports Samsung ice maker is not working and is frozen over. DIAGNOSTIC AND CAUSE: Found ice maker frozen over underneath and in back of ice maker mold. Ice maker is splashing during fill cycle causing icing and frost. CORRECTION: Sealed ice housing with Samsung approved RTV sealer, replaced ice maker auger heater, ice maker, Y clips to evaporator coil to ice maker, relocate ice maker fill tube to relocation area. Replace main control board to updated control board. Operation is now normal. NOTE: No leaks upon completion.