CONCERN: Customer reports freezer drawer does not close all the way. DIAGNOSTIC AND CAUSE: Found debris clogging defrost drain and bottom of freezer is full of ice. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. CONCERN: Customer reports refrigerator is not getting cold. CAUSE: Found compressor failed, and system is empty of refrigerant. Heat exchanger leaking. CORRECTION: Replaced compressor, heat exchanger, and receiver dryer, evacuated system and recharged with freon. Operation now normal.