CONCERN: Customer reports oven is not heating DIAGNOSTIC AND CAUSE: Tested for proper voltage from wall outlet to terminal block Voltage good. Tested voltage from terminal block to control, voltage good. Tested voltage from control to ignitor, voltage good. Found oven ignitor has electrical short. CORRECTION: Replaced ignitor and tested, operation now normal. CONCERN: Customer reports dryer not heating properly. CAUSE: Found dryer gas valve coils shorted. CORRECTION: Replaced gas coils and tested. Operation now normal.