I was scheduled for service between 1 & 3 and unfortunately David’ s service calls before me took longer than expected and wasn’t sure if he could make it to my house by 5:00 because I had to leave by 6:00. We decided to reschedule for the next day. I did receive a call back that he would be able to come by 5:00. Checked out dryer and it was a heating element. Unfortunately he didn’t have the part in his truck so we kept the next day appointment. David showed up with the part and fixed it immediately. He was very professional and courteous.