We had a problem with our washer. I called and got scheduled for the following day with a window of 11:00-1:00 pm. I received and call shortly after 11:00 saying that the service tech would be here in about 25 mins. Scott showed up on time, listened to what I had to say and proceeded to service the washer. Luckily, there was no actual problem. Scott took the time to explain exactly what he did and found. Overall excellent experience. Appliance Works has just gained a new customer.