Ty had to order the part I needed for my dishwasher, so I had to wait another week to get the repair. I was disappointed that he couldn't repair it the first day he came, but I understood that he can't inventory all parts for all makes of all appliances. He was on time and took a minimum of time to repair. The inconvenience of waiting a week was minimal because the dishwasher actually worked so I could use it. The problem was a cable broke that made the door heavy but usable.