Service rep. arrived within parameters given when I set the appointment. Did a thorough job of finding the problem in a timely manner, had the needed part sent to our door. It arrived quickly and another appointment was set up...The only thing that wasn't great was this timeframe encompassed the entire day. Fortunately he arrived early afternoon. My range is now working and my bread is golden brown on top. Thanks. Oh, I loved how easy and quick it is to schedule repairs through you.