The "must be available" for the first appt. was from 1PM to 6PM. I did this, but I considered this to be an unreasonable amt of time to be available for a service job that took only several minutes for my Maytag Centennial washing machine. On the appt to put the "mailed to my address part" in again only took several minutes and at a cost almost 300 dollars dollars seemed to me to be rather much. Again I had to be available from 8Am to 12 PM.