They don't know how to repair, all they do is to replace parts.
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that our service did not live up to our standards. I see that repairs were actually declined during the technicians initial visit. If this is incorrect or you would like to approve the estimate to repair. Please call in and speak to a CSR at 770-577-5770. Thank you again!