Jeff was great doing the actual repair. However, there is much room for improvement in the process of sourcing parts. When told by Dependable that the necessary parts were out of stock, I personally called Electrolux in Augusta who advised Dependable could order parts directly from them and get delivery in 2 days. This was not done, with no explanation why it was not done and the parts were delivered a full week later, then I had to wait another 5 days to get an appointment to get parts installed. This was a major negative, in addition I am sure there is a markup on the parts- I paid more than I would have had parts been ordered thru Electrolux. If you are in a hurry to get your repair done, explore your options.
