CONCERN: Customer reports ice machine is not making ice. DIAGNOSTIC AND CAUSE: Found ice machine pressure switch failed . CORRECTION: Replaced switch and tested. Upon testing found water inlet valve not opening. CONCERN: Upon testing after pressure switch replacement that no water was getting into reservoir. CAUSE: Found ice maker water valve failed. CORRECTION: Replaced ice maker water valve and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports washer is setting error code LD CAUSE: Found washer drain pump wire broken. CORRECTION: Repaired wiring to drain pump and tested, operation now normal. No leaks upon completion.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. CORRECTION: Replaced rollers, belt, and idler pulley. Operation now normal
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports Whirlpool dishwasher is not working. Model DU915PWPB0 DIAGNOSTIC AND CAUSE: Inspected wall output for proper voltage, voltage is normal. Inspected voltage from dishwasher junction box to the dishwasher control board, voltage to the control board is normal. Inspected voltage from control board output to the dishwasher thermal fuse, found dishwasher thermal fuse shorted. CORRECTION: Replaced dishwasher fuse link and wiring harness kit, operation now normal.
CONCERN: Customer reports washer door does not stay closed. CAUSE: Found washer door catch broken. CORRECTION: Replaced and tested, operation now normal.
CONCERN: Customer reports Oven is not cooking properly. CAUSE: Found calibrated accurately. CORRECTION: Recalibrated and tested, operation now normal.
CONCERN: Customer reports washer is not bringing in water CAUSE: Found washer water valve shut off CORRECTION: Removed unit turned on water valve and put unit back in place and tested, operation now normal.
CONCERN: Customer reports washer start button and power button is not working. CAUSE: Found washer start button and power button broken. Removed buttons and told customer he can use a pen to start and turn on machine. CORRECTION: Both functions on machine can now be used. No warranty implied as is non factory repair.
CONCERN: Customer reports cooktop is leaking gas, others have diagnosed as regulator. Requests replacement. CORRECTION: Replaced regulator (customer supplied) and tested, operation now normal.
CONCERN: Customer reports dryer has a burning smell while running. CAUSE: Internal dryer cabinet filled with blow by lint. CORRECTION: Disassembled dryer and cleaned internal dryer cavity and reassembled unit. Operation is now normal.
CONCERN: Customer reports refrigerator is building mold and does not seem to close tightly. CAUSE: Found refrigerator door gasket not making good contact with refrigerator in top left corner. CORRECTION: Replaced door gasket and tested, still not making good contact. Upon looking closer, the door itself is not true where the gasket mounts in upper left corner. The door needs to be replaced. Customer wants to discuss with manufacturer as this has been an ongoing issue and the door gasket has been replaced multiple times.
CONCERN: Customer reports dishwasher is not draining. CAUSE: Found debris stuck in drain pump impeller restricting operation. CORRECTION: Removed drain pump and cleared debris. Tested unit operation is now normal.
CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN Customer reports refrigerator is leaking water into fresh food section. CAUSE: Found water reservoir cracked. CORRECTION: Replaced and tested. Operation now normal. No leaks upon completion.