18341 E. El Buho Pequeno Gold
Canyon, AZ 85118

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CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection.Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal CONCERN Customer reports refrigerator is not making ice. CAUSE: Found water line in back of freezer popped off, water designated for ice was ending up on floor. CORRECTION: R&R refrigerator to reconnect water line and tested. Operation now normal.