I was really impressed with my Technician. He worked really hard to get tough spots out of the carpet and my couch. We had pet accidents and the smell is gone. He also steam cleaned my tile and really paid attention to the grout in corners. It turned out fantastic! The service is a bit more pricey than other competitors but the quality is worth the money. They will also come back and do another treatment if the pet smell returns. The service is outstanding.