I appreciated Tyler's ability to address my concerns with a scheduling mix-up. I had an appointment for 9:00 - 9:30, so when no one showed, I called the main office around 10:15 to verify that I was on the schedule. The scheduler took a minute to find out, and then said a technician would be there by 11:30. When I made the appointment with Mike, he told me that two men would be coming out to do the work. (This was my third appointment with an electrician from Ameriserv due to a request from the office that the estimate be done by someone specific in the office.) I had expected to have the work done today, but Tyler was sent out to just do an estimate. Tyler was there by 10:30 and gave me a call as soon as he arrived. He took his time answering my questions, didn't make me feel rushed and went over the details of the assorted electrical fixes I requested. He really has great people skills which I have found to be rare among good technicians. He was personable as well as knowledgeable, and this inspired me to add to the work order some "extra" electrical needs that I had been postponing. I was disappointed with not getting started on the actual electrical work today and having to schedule two weeks out, but this wasn't Tyler's fault, and he did turn the initial negative experience into a positive one just by his promptness, genuine acknowledgement of the scheduling difficulty, and professional demeanor overall.
