Arrived onsite and they showed me to the electrical panel where I assessed the opening, and found where I could poke out to wire the charger in. I took a more in depth look at the panel to make sure their panel could handle the load, and then we went outside and talked options, details of the job, and I answered any questions they had. I then wrote up a quote for a plug and hardwired installation and verified they were buying the correct one off amazon. They said they would be in touch to let us know what they decide.