Chris did a quality job replacing a ceiling fan and a dysfunctional light switch for me. He even hauled away my old fan. I also asked him about a GFI outlet that gets tripped whenever it rains. Instead of telling me to hire him to do additional work, he suggested I seal my outdoor power sources with silicone and only call him to do more work if that does not solve the problem. A friendly service person who prioritizes saving their customer money knows how to earn my trust and future business.