TAKE MY MONEY! This was my first experience having to use a plumber & man, they did NOT disappoint! My initial appt was scheduled for last Friday, but got a call that morning from Rhonda with TE, asking if it would be ok if we rescheduled...as the technician’s prior appt was running longer than expected. I was kind of bummed at first, but she kindly offered a credit to our account for the inconvenience...which I did not expect to be as much as it was!!! Such a nice, simple gesture that truly shows this company cares about their customers! When it came time for our scheduled service, Stan called me an hour ahead of schedule to let me know his exact ETA. I know absolutely nothing about plumbing, so Stan was super patient & kind enough to explain everything in layman’s terms to not only myself, but also to my husband on speakerphone. He mapped out every option possible for our particular problem & helped us make a very informed decision that we didn’t feel pressured or unsure of to make. And even gave us his card once he finished the job, in case we needed anything in the future. We are so very pleased with absolutely everything regarding our experience with TE! We look forward to being lifelong customers :) Thanks SO much, Stan!
