The technician, Jeremy, was very thorough and knowledgeable. I appreciate him explaining things to me. Not only is my system running again, I feel like I know more about what to look for in the event of a future problem. They guy who installed my HVAC was Duane. He was also top notch. I'm very happy with this company and would definitely recommend them. Even their first contact person, Savannah, was very professional helpful and accommodation. Thanks!!