very please grate service troubleshooting the system and paisan whit the costumer
Response from Fire Protection Team:
Thank you for your kind words! We're glad we could help you with your system troubleshooting and customer service needs. If you have any further questions or concerns, please don't hesitate to reach out to us.
Overall Experience
Quality
Value
Convenience
Response from Fire Protection Team:
Thank you for your review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that.
Overall Experience
Quality
Value
Convenience
technician was scheduled for 10:30am and did not show up until 11:30am.
Response from Fire Protection Team:
Hi Monica, I'm sorry to hear about your experience with our technician being delayed. We take customer service very seriously, and I apologize for the inconvenience. I have noted your feedback and will ensure that we take the necessary steps to improve our service in the future. Thank you for bringing this to our attention.
Overall Experience
Quality
Value
Convenience
Mike was a pleasure to deal with. Informative and polite.
Response from Fire Protection Team:
Thank you for your kind words, Greg! We're glad to hear that you had a great experience with Mike. We appreciate your feedback and will continue to strive for excellence in customer service.
Overall Experience
Quality
Value
Convenience
Response from Fire Protection Team:
We really appreciate you taking the time to leave us a review
Overall Experience
Quality
Value
Convenience
Jerry was fantastic. Knowledgable, efficient and answered all of my questions
Response from Fire Protection Team:
We are so happy to hear about your Excellent Service experience!
Overall Experience
Quality
Value
Convenience
Response from Fire Protection Team:
Thank you for your review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that.
Overall Experience
Quality
Value
Convenience
Highly recommend, attentive and professional.
Response from Fire Protection Team:
We appreciate your business and are committed to providing excellent customer service. We look forward to serving you again soon.
Overall Experience
Quality
Value
Convenience
Professional, courteous and quick
Response from Fire Protection Team:
Thank you for your 5-star review! We appreciate your kind words and are committed to providing excellent service to all of our customers.
Overall Experience
Quality
Value
Convenience
Always a pleasure dealing with Mike Walsh
Response from Fire Protection Team:
Thank you for your kind words, Roy! We appreciate your business and look forward to serving you again in the future.
Overall Experience
Quality
Value
Convenience
Mike, was very thorough during our quaterly inspection and pointed out and explained if there were any deficensies.
Response from Fire Protection Team:
Thank you for your kind words, Randy! We appreciate your feedback and are committed to providing the best service possible. We will continue to work hard to ensure that your experience with us is always positive.
Overall Experience
Quality
Value
Convenience
Response from Fire Protection Team:
Thank you for your review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that.
Overall Experience
Quality
Value
Convenience
Arrived on time, completed testing and inspection professionally and offered safety tips. Overall Great job.
Response from Fire Protection Team:
Thank you, Gary! We appreciate your business and are glad to hear that you had a great experience with us. We're always striving to provide the best service possible, and we're glad to hear that we succeeded in your case. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your review, and we look forward to serving you again in the future.
Overall Experience
Quality
Value
Convenience
Mike W has done an amazing job. He showed up in a clutch and basically saved the day. His knowledge and expertise is outstanding and he has proven to be very thorough as well as professional. I feel safe knowing that FPT and Mike are on the job!
Response from Fire Protection Team:
Thank you for your review, Jason! We're glad to hear that you're so pleased with Mike's work. We appreciate your business and look forward to serving you again in the future.
Overall Experience
Quality
Value
Convenience
Very professional
Response from Fire Protection Team:
Thank you! We appreciate your business and look forward to serving you again.
Overall Experience
Quality
Value
Convenience
Citing fire alarm deficiencies observed during our recent visit, Fire Protection Alarms is pleased to offer a proposal aimed at restoring your fire alarm system. In recognition of the potential for unforeseen scope and associated costs, please note that this proposal is subject to revision should additional pricing be required. This proposal includes a detailed breakdown of the parts and labor for the devices listed below, with any additional pricing to be discussed and agreed upon prior to the commencement of any additional work. Excludes drywall, painting, patching, tile work, and any work not indicated in this quote. Alarm Systems Repair Siemens Pyrotronics Main floor behind reception: Horn/strobe by stairwell 1 isn’t functioning.
Alarm Systems Inspection Silent Knight Silent knight 5208 Building 242b main entrance: Annual Fire Alarm Inspection to include functional testing of all accessible devices. We will conduct tests to ensure that all components of the system are in working order, including everything from fire alarm panels and all accessible pull stations and smoke, heat, duct, and beam detectors if present. In addition, we will test annunciators, batteries, battery backup, and confirm visual and audible device activation. This service does not include operating and controlling elevator passenger cabs or fire sprinkler devices. The fire sprinkler contractor will test the tamper, water flow, pre-action, and hi/low air devices. Deficiency for Pull Station 239 2nd Fl By Rm 201: Bldg 239 pull station by room 9-201 (bldg A 2nd floor) broken housing. Deficiency for Pull Station 239 2nd Fl By Rm 243: Building 239 by room 9-243 (bldg C 2nd floor). Inoperable Deficiency for Notifier Silent Knight 5208 Buildin
Alarm Systems Service Call Call for aid does not work when pulled, please investigate Deficiency: NC3- STU nurse call substation by room 116 - cannot attach external power supply
Alarm Systems Service Call Per larry- periodic test w trouble please investigate
