Taylor was a personable and knowledgeable representative of your company.
We had a minor issue with a garage door in our new home (one of the "wheels" was off the track). We called AmeriServ and they were able to come out the very next day. The person that came out said that he could put it back on the track, but we discussed the state of the garage doors in general (the doors and motors are 32 yrs old) and decided that it just made sense - especially from a safety perspective - to replace them. We were not at all pressured to do this. We were given honest information and a great price that made it difficult to pass up. Looking forward to the installation! (Oh, and we used them at our old home to put in a new garage door and never had any issues! That is why we called them again!)
I've used Ameriserv 3 times including today and found Taylor to be very Professional and knowledgeable in the performance of his installations at our house. I used another service before and was not happy with the performance of their work even though their pricing was lower. You get what you pay for.
The technician, Glen, was excellent. He knew what he was doing and explained how he was going to address the problem. He was very helpful and wanted to make sure I understood everything before he left. He's also the kind of employee that can make up for shortcomings elsewhere, like scheduling issues.
After three tries in scheduling the service it finally Happened The company did waive the fee The above average rating for service is for the mechanic that came out and took care of my garage door
Chris was very professional. He listened well and answered all our questions. He knew all the details of the products. You are fortunate to have him as an employee.