Arrived to property in Mission Hills for emergency service. Found door in crashed level 1 position. Customer stated door came down on hand truck and is why in current position. Customer agreed to level 1 service. Reset door in to closed position, reset torsion assembly, lubricated and tightened all necessary hardware, adjusted limits/force settings, tested all safety systems and door/operator running optimally at this time. Next recommended tune up service April 2021.