I have been a customer for merely 6-7 weeks and got off to a rough start. Installer had to schedule service to change something at poll. Then MOCA filter went bad. Then I wasn't getting all channels I pay for which was a "policy" issue. Then today I had no internet or TV again. Customer service couldn't communicate with box. Another service call. Gentleman was great. Second time I've had him. I heard SE is going to TiVo. I'll be glad to get away from SE Next system. Hard to use and many problems. Again, Service tech was great. Thank you.