So glad that I have Bruce to rely on to give me accurate assessments and options to resolve issues. He is informed and has great customer service skills. Its always a pleasure to work with him.
Russell has an ingrate methadology of excellent and professional service. Their people are awesome.
Great service. Very knowledgeable technician. Explains problem and what needs to be done to correct it
Starting with the company's phone representative 'Jasmine' to my technician 'Javier' everything was great. Thanks for being friendly, professional, prompt, and informative. You both do it right - so keep up the good work!
I am very pleased with the service and with the Roy's helpful and professional attitude.
Javier we great. Diagnosed the issue, replaced the capacitor, and got out air back up and going in no time.
Your service personnel Leo and Javier were very professional he got my air conditioner fixed very quickly. Your office personnel miss Jasmin was excellent on the telephone in coordinating getting the service here around my busy schedule I very much appreciated all of their help
We truly appreciate all the time and effort that Roy put in to check air conditioner, change filters, and give us details of his inspection. We will be calling and setting up a follow up with Roy to do needed repairs.
went to bat for me' to get authorization to complete the job
Roy and Paige were absolutely amazing! My AC went out during the night and I was sent to Russells thru my home warranty and Paige was able to get me on the schedule same day and was such a pleasure to work with. Then Roy was the service tech to show up and he was great - very professional friendly and took the time to check everything to determine what the problem was and got my AC up and running and waited to make sure it was working properly and cooling the house down. I highly recommend this AC company - they are very professional, friendly and helpful. I couldn't ask for a better experience - they rock!
Roy was very nice guy, explained all the services that we would get done. Can't wait for more maintenances in the future. I highly recommend him and Russells company
Installed 4 ton condenser and coil and aero seal
Installed 2ton condenser furnace and coilInstalled coil and replaced return duct