My wife and I decided we wanted to explore using a "natural treatment and no chemicals this year. A few months or more ago, Richard had come to the house for the normal chemical treatment because I forgot to call to cancel the service ahead of time. I spoke with Richard before he started and I apologized for him making a wasted visit to the house. Not only was Richard VERY understanding and friendly, he retained me as a customer by promoting the "natural" lawn treatment program which I wasn't aware of. He also did not set unrealistic expectations that it would be as effective as using chemicals which I appreciated very much. He also informed me that if I wanted to apply weed killers I could still pay for that in between. And once again, Richard came today with a smile on his face!
