Tyler did a fantastic job. He went above and beyond my expectations and I'm glad to have him as my Technician moving forward.
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I have been with APC for going on 3 Years and they hsve done a grest job. Tyler is sn awsome tech and Scott, the owner really takes care of the customers. He actually does what the others promise but never deliver
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More than pleased with this buisness and the service this young man provides
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Hands down, the best pest control company ever. Nicest folks, best service, super professional. Very thankful for Advanced Pest Control!
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THE ACTUAL SERVICE THAT I RECEIVE FROM THE PEST CONTROL TECHNICIAN IS OUTSTANDING, BUT THE CUSTOMER SERVICE THAT I RECEIVE FROM THE OFFICE STAFF IS HORRENDOUS. I DONT THINK THAT I HAVE EVER CALLED AND GOT A PERSON IN THE OFFICE. I ALWAYS HAVE TO LEAVE A MESSAGE WITH THE ANSWERING SERVICE THEN PLAY PHONE TAG. THE OFFICE STAFF ARE RUDE , UNFRIENDLY AND NOT VERY KNOWLEDGEABLE. THE BILLING SYSTEM OR BILLING REPS ARE AWFUL. I WILL GET A STATEMENT THAT SHOWS A ZERO BALANCE THEN GET A COLLECTION NOTICE. I RECEIVED A STATEMENT YESTERDAY THAT LOOKED BLANK. I CANT TELL IF i DONT OWE ANYTHING OR IF THE PRINTER WAS JUST OUT OF INK. THEY SCHEDULERS FORGET TO CALL BEFORE SERVICE AND SEVERAL TIMES I HAVE ASKED FOR INSIDE SERVICE OR SPECIAL SERVICE AND THE MESSAGE WAS NEVER RELAYED TO THE TECHNICIAN
Response from Advanced Pest Control of Alabama LLC.:
Heather has went out of her way to make sure this customer was happy with service, always satisfied, and was never rude. She has Heathers (the owners) number directly and has spoke to her several times and when she leaves a message, Heather always responds. She has had a past due balance of $330 for several months with several statements being mailed to her before receiving a collection letter. When she spoke to Heather, Heather asked her to provide a check number and we would research it and fix any mistakes that we had made but she refused. Heather then sent her transaction reports and payment history showing the payments that she had made. Once she received that, she called Heather and was very polite and made her payment of $330.00 to get her account up to date. When we schedule appointments for our customers, we always call 24-48 hours in advance. Anytime a customer asks for an inside service or any specific service, we give the technician the notes.
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Excellence for many years/always number 1
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We are doing a monthly service with Advanced Pest Control, They are everything they say. They are friendly and have a lot experience how to deal with all the pests around our home. We love having them here and solve our problems with all kind of Pests.
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New residential customer called with a roach problem. After a great liquid treatment and a couple more treatments the roaches will be under control!
New residential customer called with a roach problem. Used a great liquid treatment and will be back a couple more times and the roaches will be under control!
Monthly residential pest control service. Customers initial complaint was mosguitos. After some good liquid treatments we have them under control to be able to go outside peacefully.
Quarterly residential pest control service. Ants are really bad in this area. We put down granular and the ants are more under control now!
Quarterly residential pest control service. Customer had roaches a while back, and after some Roch bait and liquid treatment the roaches have been exterminated.
Quarterly residential pest control service. Customer has a big mosquito problem. We use a liquid treatment that controls the pests.
Quarterly residential pest control service. Customer initially had a roach problem. After granular and liquid treatments, they have been very satisfied for not activity!
Monthly residential pest control service. Roaches were pretty bad when we first started. After a few inside and outside liquid treatment we have them under control. Another satisfied customer.
Monthly residential pest control service. Customer had an ant issue a few years back. Granular was applied as well as liquid treatments. Customer has been very satisfied and has been a loyal customer for years.
Quarterly residential pest control service. Customer was having an initial ant problem. After granular and out liquid treatments there hasnt any activity.
Quarterly service for pest control. Customer just wanted preventative pest control. No signs of any visible problems.
Monthly commercial pest control service. Initial German roach problem. After a couple of treatments the customer has been very satisfied as the results have been great!
Monthly commercial pest control service. Initially called for roaches. We exterminated the issue now signs of a rodent issue. Placed some bait in the most noticeably active areas.
Quarterly residential pest control service. Customer has pest control and we also cover her termite bond. No visible problems.
Preventative monthly pest control service. Customer is having ant problems on their palm trees in the back yard. Granular was placed around the area and the problem should be resolved