THE ACTUAL SERVICE THAT I RECEIVE FROM THE PEST CONTROL TECHNICIAN IS OUTSTANDING, BUT THE CUSTOMER SERVICE THAT I RECEIVE FROM THE OFFICE STAFF IS HORRENDOUS. I DONT THINK THAT I HAVE EVER CALLED AND GOT A PERSON IN THE OFFICE. I ALWAYS HAVE TO LEAVE A MESSAGE WITH THE ANSWERING SERVICE THEN PLAY PHONE TAG. THE OFFICE STAFF ARE RUDE , UNFRIENDLY AND NOT VERY KNOWLEDGEABLE. THE BILLING SYSTEM OR BILLING REPS ARE AWFUL. I WILL GET A STATEMENT THAT SHOWS A ZERO BALANCE THEN GET A COLLECTION NOTICE. I RECEIVED A STATEMENT YESTERDAY THAT LOOKED BLANK. I CANT TELL IF i DONT OWE ANYTHING OR IF THE PRINTER WAS JUST OUT OF INK. THEY SCHEDULERS FORGET TO CALL BEFORE SERVICE AND SEVERAL TIMES I HAVE ASKED FOR INSIDE SERVICE OR SPECIAL SERVICE AND THE MESSAGE WAS NEVER RELAYED TO THE TECHNICIAN
Response from Advanced Pest Control of Alabama LLC.:
Heather has went out of her way to make sure this customer was happy with service, always satisfied, and was never rude. She has Heathers (the owners) number directly and has spoke to her several times and when she leaves a message, Heather always responds. She has had a past due balance of $330 for several months with several statements being mailed to her before receiving a collection letter. When she spoke to Heather, Heather asked her to provide a check number and we would research it and fix any mistakes that we had made but she refused. Heather then sent her transaction reports and payment history showing the payments that she had made. Once she received that, she called Heather and was very polite and made her payment of $330.00 to get her account up to date. When we schedule appointments for our customers, we always call 24-48 hours in advance. Anytime a customer asks for an inside service or any specific service, we give the technician the notes.
Excellence for many years/always number 1
Chad was super wonderful!
We are doing a monthly service with Advanced Pest Control, They are everything they say. They are friendly and have a lot experience how to deal with all the pests around our home. We love having them here and solve our problems with all kind of Pests.
Good customer service.
APC was able to do a home inspection for us so quickly. It helped us stay on track with our loan process.
Money well spent. Zack really likes to talk a lot. Haha
APC has provided excellent service at an affordable process
I have been using your services for a number of years and I have always had the BEST service with friendly and cooperative workers. They are always willing to come back out if I have ANY problems even if they were just here a month ago. I have had them out that way and they are super good knowing their job.
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