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Tyler is a nice guy! The communication is great and they were able to work us in with hardly any notice. :)
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Tyler was here first thing and he listened to the issues we were having and then addressed each one. He took his time and also took great care of the outside. I love this company.
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I enjoy Scott and every single member on his team. Great work EVERYTIME !
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Tyler did a fantastic job. He went above and beyond my expectations and I'm glad to have him as my Technician moving forward.
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I have been with APC for going on 3 Years and they hsve done a grest job. Tyler is sn awsome tech and Scott, the owner really takes care of the customers. He actually does what the others promise but never deliver
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More than pleased with this buisness and the service this young man provides
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Hands down, the best pest control company ever. Nicest folks, best service, super professional. Very thankful for Advanced Pest Control!
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THE ACTUAL SERVICE THAT I RECEIVE FROM THE PEST CONTROL TECHNICIAN IS OUTSTANDING, BUT THE CUSTOMER SERVICE THAT I RECEIVE FROM THE OFFICE STAFF IS HORRENDOUS. I DONT THINK THAT I HAVE EVER CALLED AND GOT A PERSON IN THE OFFICE. I ALWAYS HAVE TO LEAVE A MESSAGE WITH THE ANSWERING SERVICE THEN PLAY PHONE TAG. THE OFFICE STAFF ARE RUDE , UNFRIENDLY AND NOT VERY KNOWLEDGEABLE. THE BILLING SYSTEM OR BILLING REPS ARE AWFUL. I WILL GET A STATEMENT THAT SHOWS A ZERO BALANCE THEN GET A COLLECTION NOTICE. I RECEIVED A STATEMENT YESTERDAY THAT LOOKED BLANK. I CANT TELL IF i DONT OWE ANYTHING OR IF THE PRINTER WAS JUST OUT OF INK. THEY SCHEDULERS FORGET TO CALL BEFORE SERVICE AND SEVERAL TIMES I HAVE ASKED FOR INSIDE SERVICE OR SPECIAL SERVICE AND THE MESSAGE WAS NEVER RELAYED TO THE TECHNICIAN
Response from Advanced Pest Control of Alabama LLC.:
Heather has went out of her way to make sure this customer was happy with service, always satisfied, and was never rude. She has Heathers (the owners) number directly and has spoke to her several times and when she leaves a message, Heather always responds. She has had a past due balance of $330 for several months with several statements being mailed to her before receiving a collection letter. When she spoke to Heather, Heather asked her to provide a check number and we would research it and fix any mistakes that we had made but she refused. Heather then sent her transaction reports and payment history showing the payments that she had made. Once she received that, she called Heather and was very polite and made her payment of $330.00 to get her account up to date. When we schedule appointments for our customers, we always call 24-48 hours in advance. Anytime a customer asks for an inside service or any specific service, we give the technician the notes.
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Excellence for many years/always number 1
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Monthly residential pest control service. Owner said everything has been great so we did an exterior liquid treatment and we will see them next month!
Monthly residential pest control service. Customer hasn't had any issues. We did an exterior spray and will see them next month!
Quarterly residential pest control service. Customer states they have not had any type of issues. So we did our normal inside and out liquid treatments and will see them next quarter!
Quarterly residential pest control service. Customer said she wasn't having any problems and for us to do only the exterior. After a heavy exterior spray we will see you next quarter!
Quarterly residential pest control service. Customer said they were having a centipede issue so we did a heavy interior and exterior spray as well as some granular and they should see no more issues.
Quarterly residential pest control service. Customer states they haven't seen anything in a long time. After our Quarterly inside and outside liquid treatment, they shall continue to see no issues.
Quarterly residential pest control service. Customer said he wasn't having any problems at all. With an interior and exterior liquid treatment he will be just fine for another quarter.
Quarterly residential pest control service. Customer said he had some knats in the kitchen. We did our normal liquid treatment inside and out and then came back with an aerosol for the knats. Shouldn't see anymore activity.
Quarterly residential pest control service. Customer isn't having any issues at this time. We did an interior and exterior liquid treatment and will see you next quarter!
Quarterly residential pest control service. Customer is having ant mounds around their pool. After treating the exterior of the pool with a granular, the ants should be gone by tomorrow!
Quarterly residential pest control service. Owner said he only wanted exterior that everything had been great inside. Se we cleaned up the porch and did a liquid exterior treatment. They should be fine until next quarter!
Monthly residential mosquito treatment. This will probably be the last of mosquito until the next year. We did a heavy liquid treatment outside, and the treatment itself also helps with other pests as well.
Monthly residential pest control service. Customers are seeing ants outside. After doing an exterior spray to prevent the ants from getting inside we also spread granular throughout the front and back yards which will take care of the problem.
Started a new German roach program. The owners have a serious roach infestation that's causing roaches all over the house. We did an inside liquid treatment as well as put down glue monitors. They are on a 3 month program or until it's under control.
Quarterly residential pest control service. Owner said they weren't having any current pest problems. They only wanted exterior done so we did an exterior liquid treatment and we will see them next quarter!