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Tyler is a nice guy! The communication is great and they were able to work us in with hardly any notice. :)
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Tyler was here first thing and he listened to the issues we were having and then addressed each one. He took his time and also took great care of the outside. I love this company.
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I enjoy Scott and every single member on his team. Great work EVERYTIME !
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Tyler did a fantastic job. He went above and beyond my expectations and I'm glad to have him as my Technician moving forward.
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I have been with APC for going on 3 Years and they hsve done a grest job. Tyler is sn awsome tech and Scott, the owner really takes care of the customers. He actually does what the others promise but never deliver
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More than pleased with this buisness and the service this young man provides
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Hands down, the best pest control company ever. Nicest folks, best service, super professional. Very thankful for Advanced Pest Control!
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THE ACTUAL SERVICE THAT I RECEIVE FROM THE PEST CONTROL TECHNICIAN IS OUTSTANDING, BUT THE CUSTOMER SERVICE THAT I RECEIVE FROM THE OFFICE STAFF IS HORRENDOUS. I DONT THINK THAT I HAVE EVER CALLED AND GOT A PERSON IN THE OFFICE. I ALWAYS HAVE TO LEAVE A MESSAGE WITH THE ANSWERING SERVICE THEN PLAY PHONE TAG. THE OFFICE STAFF ARE RUDE , UNFRIENDLY AND NOT VERY KNOWLEDGEABLE. THE BILLING SYSTEM OR BILLING REPS ARE AWFUL. I WILL GET A STATEMENT THAT SHOWS A ZERO BALANCE THEN GET A COLLECTION NOTICE. I RECEIVED A STATEMENT YESTERDAY THAT LOOKED BLANK. I CANT TELL IF i DONT OWE ANYTHING OR IF THE PRINTER WAS JUST OUT OF INK. THEY SCHEDULERS FORGET TO CALL BEFORE SERVICE AND SEVERAL TIMES I HAVE ASKED FOR INSIDE SERVICE OR SPECIAL SERVICE AND THE MESSAGE WAS NEVER RELAYED TO THE TECHNICIAN
Response from Advanced Pest Control of Alabama LLC.:
Heather has went out of her way to make sure this customer was happy with service, always satisfied, and was never rude. She has Heathers (the owners) number directly and has spoke to her several times and when she leaves a message, Heather always responds. She has had a past due balance of $330 for several months with several statements being mailed to her before receiving a collection letter. When she spoke to Heather, Heather asked her to provide a check number and we would research it and fix any mistakes that we had made but she refused. Heather then sent her transaction reports and payment history showing the payments that she had made. Once she received that, she called Heather and was very polite and made her payment of $330.00 to get her account up to date. When we schedule appointments for our customers, we always call 24-48 hours in advance. Anytime a customer asks for an inside service or any specific service, we give the technician the notes.
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Excellence for many years/always number 1
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New initial start on a Commercial pest control service. Customer is having a roach and spider issue. We treated inside and out with a liquid treatment as well as some granular. They should see a huge difference over the quarter!
Quarterly residential pest control service. Customer is having ants in the yard. After an exterior liquid and some granular, they shouldn't have any more issues.
Quarterly residential pest control service. Customer is not having any issues at this time. We treated the outside with a liquid treatment. They should be fine until their next quarter!
Residential pest control service for a new customer. They said a previous guest saw a roach or two so we went and sprayed inside and out with a liquid and they shouldn't see anything after a couple days.
Monthly residential pest control service. Customer is having ants in their home and their neighbors. We treated with a granular and they should see a difference in a few days.
Monthly residential pest control service. Customer isn't having any issues at this time. We sprayed inside and out and will see you next month!
Quarterly residential pest control service. Customer said everything was greT inside and having no problems. We treated the outside only and we see them next quarter!
Quarterly residential pest control service. The management company hasn't has any issues right now. We treated the outside and will see them next quarter.
Monthly residential pest control service. Customer said they were very pleased with our service and haven't seen one bug! We treated the outside only and will see them next month!
Monthly commercial pest control service. Customer said they saw a couple of ants inside. We treated the inside and outside with a liquid treatment. They shouldn't see anymore bugs!
Monthly residential pest control service. Customer isn't having any problems at this time. We treated the outside only and we will see you next month.
Quarterly residential pest control service. Customer is not having an issue right now. So we did an outside liquid treatment and they should be fine until next quarter!
Monthly residential pest control service. They are an existing customer that relocated. They were seeing ants and roaches. We treated the inside and out with a liquid treatment and they shouldn't have any more problems.
Monthly residential pest control service. Customer uses us for preventative service. They never have had a problem and they like to keep it that way!
Quarterly residential pest control service. Customer isn't having any issues at this time. We did an outside only treatment and we will see you next quarter.