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Tyler is a nice guy! The communication is great and they were able to work us in with hardly any notice. :)
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Tyler was here first thing and he listened to the issues we were having and then addressed each one. He took his time and also took great care of the outside. I love this company.
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I enjoy Scott and every single member on his team. Great work EVERYTIME !
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Tyler did a fantastic job. He went above and beyond my expectations and I'm glad to have him as my Technician moving forward.
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I have been with APC for going on 3 Years and they hsve done a grest job. Tyler is sn awsome tech and Scott, the owner really takes care of the customers. He actually does what the others promise but never deliver
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More than pleased with this buisness and the service this young man provides
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Hands down, the best pest control company ever. Nicest folks, best service, super professional. Very thankful for Advanced Pest Control!
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THE ACTUAL SERVICE THAT I RECEIVE FROM THE PEST CONTROL TECHNICIAN IS OUTSTANDING, BUT THE CUSTOMER SERVICE THAT I RECEIVE FROM THE OFFICE STAFF IS HORRENDOUS. I DONT THINK THAT I HAVE EVER CALLED AND GOT A PERSON IN THE OFFICE. I ALWAYS HAVE TO LEAVE A MESSAGE WITH THE ANSWERING SERVICE THEN PLAY PHONE TAG. THE OFFICE STAFF ARE RUDE , UNFRIENDLY AND NOT VERY KNOWLEDGEABLE. THE BILLING SYSTEM OR BILLING REPS ARE AWFUL. I WILL GET A STATEMENT THAT SHOWS A ZERO BALANCE THEN GET A COLLECTION NOTICE. I RECEIVED A STATEMENT YESTERDAY THAT LOOKED BLANK. I CANT TELL IF i DONT OWE ANYTHING OR IF THE PRINTER WAS JUST OUT OF INK. THEY SCHEDULERS FORGET TO CALL BEFORE SERVICE AND SEVERAL TIMES I HAVE ASKED FOR INSIDE SERVICE OR SPECIAL SERVICE AND THE MESSAGE WAS NEVER RELAYED TO THE TECHNICIAN
Response from Advanced Pest Control of Alabama LLC.:
Heather has went out of her way to make sure this customer was happy with service, always satisfied, and was never rude. She has Heathers (the owners) number directly and has spoke to her several times and when she leaves a message, Heather always responds. She has had a past due balance of $330 for several months with several statements being mailed to her before receiving a collection letter. When she spoke to Heather, Heather asked her to provide a check number and we would research it and fix any mistakes that we had made but she refused. Heather then sent her transaction reports and payment history showing the payments that she had made. Once she received that, she called Heather and was very polite and made her payment of $330.00 to get her account up to date. When we schedule appointments for our customers, we always call 24-48 hours in advance. Anytime a customer asks for an inside service or any specific service, we give the technician the notes.
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Excellence for many years/always number 1
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Quarterly commercial pest control service. Customer was very ecstatic that they haven't seen a single bug. Did a heavy inside treatment and they should be fine until next quarter.
Quarterly residential pest control service. Customer isn't having any problems. We did an inside and out liquid treatment. They should continue not having any issues.
Monthly residential pest control service. Customer isn't having any issues so we did an outside treatment. We will see you next month!
Quarterly residential pest control service. No complaints about any bug issue. Doing an inside and out liquid treatment as well as checking glue monitors.
Quarterly residential pest control service. Customer said they were seeing some small roaches in the kitchen. After a heavy inside liquid treatment they shouldn't see anymore!
Quarterly residential pest control service. Management company is not having any problems. Inside and out liquid treatment. Should continue to see no issues.
Quarterly residential pest control service. Management company said they are not having any issues. Sprayed inside and out and we will see them next quarter.
Quarterly residential pest control service. Management company said they weren't having any issues at the moment. Since most homes are vacant right now we are doing inside and out to get the max out of the treatments.
Monthly commercial pest control service. Owner said they saw 2 roaches. We did an inside and outside liquid treatment. Problem should be resolved.
Last follow up month for a roach program. After the first 2 treatments she said today she hasn't really seen much activity. Customer is satisfied and so are we.
Monthly commercial pest control service. Customer isn't having any issues at this time. Liquid inside and out, see you next month
New residential pest control service. Customer had to be put on a German roach program from past renters. After heavy inside liquid treatments, they shouldn't see any at all.
Quarterly residential pest control service. Customer is having no issues at the moment. Outside liquid treatment and some granular should keep it with no problems.
Monthly commercial pest control service. Owner is having a silverfish issue. After an inside and outside liquid treatment plus some granular, they shouldn't have any more problems.
Monthly residential pest control service. Customer is not having any problems. We did an outside liquid treatment and they should be resolved.