I have been with this company for over 5 years lately the scheduling process is a little less to desire. I got 3 calls for my service and the last one was to schedule me for my quarterly service, which I was already scheduled for. The service technicians that come to the house are amazing and super knowledgeable and friendly! Price is great and they guarantee the work, which is rare now a days! But the call center representatives need a better process or to be retrained!