Matt did a great job explaining what we should expect. He was friendly and courteous throughout our initial visit and encouraged us to call if we should have any problems between quarterly visits. He discussed everything he was doing and immediately recognized potential problems, advising us on how to handle landscaping issues that were outside his control. So far the company has been great overall. I called on Monday for the first time, and they talked me through my potential issues and their solutions as well as what to expect from the company. 2 days later we had our initial visit, so they are very responsive!