Jolene has always gone above and beyond providing pest control. She has let us know when she found a roof shingle behind the flower beds; she gets on her hands and knees to spray for a spider that had spun a web under the dining room table pedestal; and happily returns if we need follow-up service. She is always pleasant and professional. I am and have always been extremely pleased with the service I have received from my J & J Pest Conteol Associates.