I called a big name competitor for a termite inspection. They couldn't give me an appointment (inspectors set their own schedule and someone will call you when they can come out) and couldn't give me a price. No price, no appointment. So I called J&J. I was quoted a price on the phone and had an appointment made also. The inspector called me that day to let me know of his arrival time. He was very friendly and did a great job. I had my report when he was done.