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Called Duncan Plumbing to fix a Rinnai tankless water heater that wasn't pushing hot water to our showers. Duncan Plumbing gave an appointment window of 12-2 the next day. They called the day of and asked if it was OK if Jorge came earlier - we said: "Of course!". Jorge got here earlier than 12, was wearing PPE to protect us and himself, he checked out the tank and within 10 minutes had found the problem and fixed it within a half-hour of arrival and now we have hot water again - THANK YOU JORGE and DUNCAN PLUMBING! Highly recommended, very professional.