Michael is very "Cool" minded,soft spoken & very Respectful to us.We are "SENIORS" & We like people who acts likewise (Michael)!! We also,highly appreciated him "Putting-on" shoe covers before each entry into our property.We " Value" this most "Highly" as mant don't DO this,on the contrary "Mind - saying this to them " OR gets offended.your ( TIMING) is PERFECT !!! Great Job,Well Done,Hence 11 out of 10 Marks.