Customer called regarding a toilet that was backing up. Upon arrival, we assessed the issue and found that the wax ring seal had failed, resulting in water leaking at the base of the toilet during flushing. We provided an estimate to pull and reset the toilet with a new wax ring, which was approved. The toilet was carefully removed, the old wax ring replaced, and the fixture was properly reset and secured. Once reinstalled, the toilet was thoroughly tested with multiple flushes to ensure a proper seal and verify that no leaks were present. Work was completed successfully and the toilet is now functioning as intended.