My parents who are retired seniors living solely on Social security had an emergency regarding their water heater. I called AJ Perri which did come right away but with a ridiculous cost. Luckily MyGuy plumbing saved the day, without robbing my poor parents. Gina the service representative was kind, polite and extremely helpful. She quickly had a technician come out to assess the situation. Michael, was very friendly and nice. Immediately made us feel safe and was able to trust him. I knew my parents were in good hands. Then along came Ryan the owner. Wow!! A real human being. He felt horrible for how my parents were taken advantage of from AJ Perri and offered his assistance. We highly recommend MyGuy.