After arriving to the customer made me aware that they are experiencing a hold on blockage and that this is an on Going Issue that they have had for several months now and if the line has been cleared multiple times those by plumbers and by the city, after verifying that it indeed is a whole home blockage I presented two upfront prices To clear the line, at what point the customer made me aware that they were only renting the property and do not own the property, after making contact with the property owner and discussing what is going on he stated that he would like to call his regular plumber to move forward with servicing the line, when I attempted to collect the homeowner made me aware that he does not pay bills over the phone and he would like to be billed via mail, at one point I reached out to management who instructed me to waive the dispatch fee at this time