Hot and cold three-quarter waterline at top of water heater to restore cold water throughout the home and remove leaking water heater so the customer can have subfloor replaced and that time we were turn with a proper estimate for replacement 49 dispatch fee Upon arrival customer made me aware that he could hear water running heavily in heater closet and upon further inspection we found that the floor is falling through and so far has to be replaced before we can install new 40 gallon medium electric water heater. I gave the customer an option and upfront pricing for this time to move the water heater and cap hot and cold water lines so that they can have subfloor repaired. After subfloor has been repaired we will return to give proper estimates for pricing on a new water heater Nick pleasants Chapel hil,nc