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Johnson Mensah provided excellent technical support and counsel in the recovery of our condominium from significant water damage from the unit above in less than 2 weeks. His technical knowledge and thorough investigation and restoration into the degree of water damage was reassuring and he counseled my wife and I through the process. (He is well respected by his teammates for his professional work ethic as well). His professional manner and thoughtfulness were welcomed and appreciated. Thank you Johnson!
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Excellent job . Matt , Gerald and Gunnar
Response from Restoration 1 of Springfield:
Hi James, Thank you for your feedback! We're thrilled to hear that Matt, Gerald, and Gunnar took good care of you. Regards, Restoration 1
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Johnson was so kind, personable, and answered all of my many questions so well. Excellent crew and excellent work performed!
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Brandon was so kind, personable, and answered all of my many questions so well. Excellent crew and excellent work performed!
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Very polite and job well done
Response from Restoration 1 of Springfield:
Thank you or the kind words Courtney. I will be sure to flag your comments for Jamie!
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Brendan came to my condo this morning to begin remediation from a water leak. He was very professional, explaining what he was doing and taking care of my belongings. He also told me about future steps and set up a return date. Brendan was pleasant, kind, and knowledgeable.
Response from Restoration 1 of Springfield:
Thank you for sharing this detail Cher! Brendan is very experienced and we rely on him to help our customers understand the process and alleviate their concerns.
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Gerald and Brandon were great! They arrived quickly, were very polite, and explained every step of the process. They put health and safety first, wearing masks and shoe coverings upon entering our home.
Response from Restoration 1 of Springfield:
Kelly, that is fantastic feedback! As the Company owner I know the team always has PPE with them, but hearing from customers that my team is maintaining these safety standards makes me proud. I will pass the kudos to Gerald and Brandon.
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Brendan Baker was courteous, professional, and thorough. The experience was easy to deal with because of him!
Response from Restoration 1 of Springfield:
Thank you Theresa. I am glad Brendan could help make things a little easier for you.
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Brendan and Branden were a wonderful team! They were pleasant and professional. They kept us updated throughout the process, which we really appreciated.
Response from Restoration 1 of Springfield:
Thank you Kelly. We appreciate you too!
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Matt was fantastic
Response from Restoration 1 of Springfield:
Thank you Extra! We appreciate you all as well!
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Water heater leak from unit above affecting 2 floor bedroom ceiling , wall and hvac closet . Removed affected drywall , disinfected and setup drying equipment
Water leak through hallway and basement
Water leak from next door neighbor affecting next door due to shared drain pipe
Detail cleaning after chimney sweep smoke clouds.
