took the guy 3 trips and equipment was down 3 weeks too long
Response from K&D Factory Service Inc.:
I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
Overall Experience
Quality
Price
Convenience
Commercial Kitchen Equipment Repair: I was called to inspect the client's commercial rotisserie oven, which was cooking unevenly. After cleaning and adjusting the rotisserie rods, the oven now cooks food evenly.
Commercial Kitchen Equipment Repair: I arrived to resolve issues with a client’s commercial food processor, which was making a loud noise during operation. After replacing the worn-out bearings, the food processor now operates smoothly and quietly.
Commercial Kitchen Equipment Repair: Upon arriving, I discovered the client's beer cooler was not maintaining consistent cooling temperatures. After recalibrating the thermostats, the cooler now keeps beverages at the ideal temperature.
Commercial Kitchen Maintenance Service: Our team conducted a comprehensive maintenance check-up on your commercial kitchen appliances, including cleaning condenser coils, examining hinges and door gaskets, replacing or cleaning filters, calibrating thermostats, inspecting compressors, maintaining spray nozzles, checking ignition systems, cleaning grease traps, and inspecting water filtration systems. This ensures optimal performance and longevity for all your equipment.
Commercial Kitchen Maintenance Service: Our team cleaned and cleared spray nozzles in dishwashers, ensuring efficient cleaning cycles and spotless dishes. This service included disassembling the spray arms, removing debris or buildup, and testing for proper water flow to ensure thorough cleaning of dishes and utensils.
Commercial Ice Maker Water Inlet Valve Replacement. In a bar, where a commercial ice maker's water inlet valve was leaking, I replaced the valve. This meticulous repair ensures proper water control, maintaining ice quality.
Commercial Salamander Repair. Responding to challenges with an ignition system failure in a client’s commercial salamander, I promptly repaired the system by replacing the ignition system. This efficient service ensured quick and reliable performance, essential for maintaining operational efficiency in the salamander.
Providing Comprehensive Quote for Annual Commercial Kitchen Maintenance Services: We offered a comprehensive quote for annual commercial kitchen maintenance services, ensuring the cleanliness and operability of all appliances.
Commercial Deep Fryer Installation: A food establishment aimed to enhance its menu with a new commercial deep fryer. Our team positioned, connected gas and electrical lines, and calibrated temperature controls. Rigorous testing ensured consistent frying results, and kitchen staff received operational and maintenance training.
Commercial Charbroiler Maintenance Service: Our skilled technicians conducted a comprehensive maintenance service on a charbroiler. This included a meticulous inspection of burners, thorough cleaning of grates, and adjustments to ensure optimal heat distribution for perfect grilling results.
Commercial Exhaust Hood Installation: Our expert team installed a new exhaust hood, strategically positioned to enhance kitchen safety by effectively removing heat, smoke, and cooking odors, ensuring a comfortable working environment.
Commercial Kitchen Appliance Maintenance. I provided a maintenance service covering all of the client's commercial kitchen equipment. I started by meticulously cleaning condenser coils in the refrigeration units, safeguarding their performance. Then, I focused on hinges, door gaskets, and seals for ovens and refrigerators to prevent heat or air leakage, thereby extending the life of the appliances. Furthermore, I replaced filters across all the kitchen equipment, including ice makers, refrigerators, fryers, and ovens. This comprehensive approach ensured the client's kitchen operated seamlessly.
Comprehensive Commercial Kitchen Maintenance Service. I provided a full-service maintenance package covering all aspects of the client's commercial kitchen equipment. My first step was thoroughly cleaning the condenser coils in the refrigeration units to ensure peak performance. Then, I meticulously inspected and maintained hinges, door gaskets, and seals on ovens and refrigerators to prevent heat or air leakage, thus extending the life of the appliances. Additionally, I replaced filters on all kitchen equipment, including ice makers, fryers, and ovens, ensuring they operated at maximum efficiency. My service was tailored to the client's needs, guaranteeing a well-maintained kitchen.
Commercial Kitchen Maintenance Service. Our maintenance team visited a restaurant to perform routine upkeep on their ovens and ranges. We meticulously cleaned the interior and exterior surfaces, including burner elements and oven racks. We checked temperature accuracy and recalibrated as needed to ensure precise cooking. Additionally, we inspected gas lines for leaks and ensured proper ventilation. Thorough cleaning and calibration not only improved cooking performance but also upheld safety standards, providing the restaurant with reliable and efficient cooking equipment.
Ice Machine Installation. To enhance their beverage service, a restaurant added a new ice machine. I efficiently positioned and connected it to the water supply and drainage. After adjusting settings for ice production, testing confirmed optimal operation. A quick training session ensured staff could use and maintain the machine effectively, providing customers with chilled drinks and uninterrupted service.