arrived on site and inspected Blended Ice Machine unit. found water on the floor under unit. checked rear of unit water connections and had no water in rear of unit. checked inside of unit and had no water inside of refrigerator section of unit. did find drain hose not fully in pipe and drain pan on left side of unit to have some water. checked black drain pan on front of unit for cracks and found none. monitored unit for a while and had no further water on floor. will instruct customer to occasionally empty side drain pan and keep excess water away from scale area.