I purchased the windows in February and was advised that there was a possible 8 week delay. The salesman took an original measurement. They sent a separate gentleman out for the “official” measurement. 8 weeks came and went. I called several times and was given an excuse as to why the windows were delayed. Finally an install date was set. On the morning of the install I received a call stating they would have to reschedule. More waiting. Finally, after 3 months they came out to install. Lo and behold, they discovered that the large picture window measurement was incorrect and there would be another possible 2 week delay for that window. They installed the others and they are quite impressive with one minor flaw on one of the windows of which I am sure they will correct.
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The entire process of order and installation was awesome. Great customer service and care. I just love my new windows.
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Jay and his crew were professional, experienced, exacting, and a pleasure to work with. For me, it was important that they cleaned up after themselves, which they did - inside abd out. They explained how to correctly use the windows and screens. We highly recommend WinChoice windows. But the experience was definitely enhanced by having Jay and his crew install our windows. A "WIN WIN" experience! We are delighted that the rooms which had been the hardest to manage the temperature are no longer at a 10-15* temperature difference than the rest of the house. All room temperatures are balanced. Thank you! We love Win Choice!
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Today we replaced 14 windows on Mr.Taylor’s home with energy efficient windows so he can start saving money on his electricity bill.
