Christmas week without a microwave?! Thankfully, ABA was able to come out the next day. The serviceman diagnosed and explained the problem quickly then showed us our options and costs involved. We will be buying a new microwave tomorrow which he showed us how to measure for and install ourselves. I would highly recommend ABA to anyone who asked.
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Branch was congenial, knowledgable, and helpful. He fixed problems with machines and explained things to do to enhance the workings and life of the machines. Thank you Branch.
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Great service and price. The only reason I didn't rate them higher was that I was notified the day of service that they had not received the parts that were ordered for my repairs. My wife had taken the day off of work so someone could be at home and their call was just prior to the scheduled appointment time. I then had to take the following day off to be available for the make up appointment. I would have appreciated a call the day prior or an earlier call so that we wouldn't have missed out on two days of work. Saying that, the repairman was very good, courteous and had the repairs completed quickly and made sure that everything was working well, and the call center was also very courteous and understanding even with my bad attitude after being informed that the initial appointment had to be cancelled.
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When I first met Branch Morely, I was planning to write the nastiest possible review for ABA Appliance. They'd sent me an incompetent technician, who misdiagnosed the problem with my dishwasher, then ordered the wrong parts, kept sending back those parts, & re-ordering new parts, & repeating the process for more than a month! Finally, I figured out what the problem was. Their technician had no idea what the model of my dishwasher was. So I called them, & read the model number off the side wall of the appliance. Finally, they ordered the right replacement parts. A week later, Branch arrived. He was fantastically knowledgeable, professional, courteous, & informative. The earlier ABA technician had misdiagnosed the problem completely. Branch would send back the part (again!) & order what I really needed. Branch is meticulous & careful in diagnosis. He's vastly knowledgeable about dishwashers, & checks every possible contingency. Long story short, finally, the parts he ordered arrived, he installed them, & I had a perfectly functioning dishwasher---highly efficient, took out even tea & coffee stains from white cups. Today, I called ABA again, because the dishwasher was leaking. Thought it was the shredded gasket seal on the door. Had the good sense to ask for Branch. He came, did a number of tests, & figured out it was another problem, not the gasket (though we ordered a new gasket anyway). Branch Morely is the reason why I decided to give ABA another chance, & the reason why I'll call ABA again whenever I need an appliance repaired. He's honest, frank with you, explains the workings of your appliance in great detail without condescension, & is unfailingly courtesy, professional, fast, & efficient. If ABA is smart, they'll give him a raise, merit bonuses, & keep him forever. That would be how to retain your customers.
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My oven broke the day before Thanksgiving and ABA came and fixed it in time to save the day!
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I am able to move forward with confidence that my units will function and my family is safe because they make sure everything is ok. Well worth the investment.
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Service technician called ahead, showed up on time, was courteous, did not make a mess, good analysis of the problem, itemized repair costs with detailed explanation of problem.
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Branch was very knowledgeable, experienced and courteous. Recognized the cause of my appliance failure immediately, and knew how to fix it. Put the customer's needs first!
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Kendall was quick and courteous. Very easy to talk to and with and wasn't bothered by my barking dog. Also appreciated the service call the 30 minutes heads up, Kendall was on time. Now that I think about it he may have been a little early.
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