Trevon was courteous and professional throughout his service call. He provided detailed and helpful information. Highly recommended.
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Caleb was courteous and very knowledgeable about servicing our hot water tank.
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Derrick was a complete professional. Did a great job, was finished quickly, and was a pleasure to have here.
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Anthony was awesome, walked through solutions, explained everything and solved the problem. Even removed some old pipes that were left from prior jobs. Great job 5 star service
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Caleb was supposed to come between 12-4 so he could service my Hot Water and look at a water leak at my shower head to give me an estimate. Well he showed up at 10 am. I was not home but luckily someone was and could let him in . He proceeded to service the water heater but apparently was not aware of the shower head and neither was the person at my house. So now they want me to pay a service call for him to return on Friday. I am beyond aggravated.
Response from Dor-Mar Heating & Air Conditioning:
Lisa, Thank you for taking the time to reach out letting us know you were unhappy with your service. I do apologize for Calob arriving a hour earlier than expected. He did call ahead explaining he realized your appointment was between 12-4 but was able to arrive earlier. He was trying to be proactive but should have made positive contact with you. I am sorry for any issues this may have caused. After Calob serviced your Hot water tank, he did inspect 2 Showerheads in your home. He could not find the leak you had mentioned while booking the appointment. So he had requested a free follow up appointment to be scheduled since you were not home. Again, I am sorry todays appointment did not succeed your expectations. You are a valued customer and we want to make this right so please reach out to us again at your convenience so we can help solve your Showerhead spraying. ************ Calob B***** requested another appointment for this job. This marked Appointment # 152635447-1 as done. Reason: Shower head sales lead -plumber Says her shower head sprays all around on the walls, she wasn’t home but I ran both showers and couldn’t figure out which one she was talking about, I uploaded photos of both heads so when you call her and figure out which one it is we can get it replaced 2/24/2026 11:08 AM
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DorMar/Trevon were very professional & efficient. In efforts to save me money, they had me troubleshoot a few items & when that didn’t work I was able to send them the model# so that they had the parts needed on 1st visit. Very pleased!
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Took the time to look things over and cleaned parts that fixed the problem. Even sent us an estimate if cleaning it wasn’t enough to let us know what needed to be done.
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Anthony went above and beyond what I was expecting. Even answered a couple of other questions and offered to call someone to help fix them.
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I successfully completed a repair for a heat pump system by replacing the defrost control board. The process began with a thorough inspection of the existing components to identify the faulty defrost control board. After confirming the issue, I carefully removed the old board and installed a new one, ensuring all connections were secure and properly insulated. Post-installation, I tested the system to verify that the heat pump was functioning correctly and that the defrost cycle was operating as intended. The job was completed efficiently, restoring optimal performance to the heat pump.
Completed a thorough diagnostic test using tester #4. The device is now ready for retrieval. I have coordinated with the team to ensure a dispatch on Friday afternoon. This will allow us to efficiently retrieve the device and continue with the necessary repairs or replacements. The testing phase was crucial to identify the issue accurately, ensuring minimal downtime.
This estimate covers the installation of a pressure reducing valve (PRV) on the main water service line. Starting at the 90-degree fitting immediately after the water meter, the work will extend to the next 90-degree fitting. The existing galvanized piping in this section will be carefully removed. A new section of PEX piping will be installed, incorporating the PRV. This estimate includes all necessary parts and labor. Any additional repairs or modifications beyond this scope will require a written change order and may incur extra charges. No further work will be performed without prior customer approval.
I performed a thorough inspection and maintenance of the water heater, ensuring it operates efficiently. The flushing process was completed successfully, removing any sediment buildup. I checked for leaks, inspected the anode rod, and tested the temperature and pressure relief valve. The water heater is now clean, free from debris, and ready for optimal performance throughout the year. All components were found to be in good working condition.
Upon inspection, multiple holes were discovered in the heat exchanger, and the inducer motor was found to be non-functional. Additionally, the support assembly exhibited significant rust, and the flame retainer was compromised. I assessed the situation and provided a detailed estimate for the necessary repairs, including replacement of the heat exchanger, inducer motor, support assembly, and flame retainer to restore the unit's functionality.
Upon arrival, I inspected the system and found that the filter was indeed clogged, which was causing operational issues. I explained the situation to the customer and demonstrated how to replace the filter. The customer followed my instructions and successfully replaced the filter, resolving the issue. During our conversation, I discovered that the customer was unaware of the scheduled service visit. I ensured they understood the importance of regular maintenance and provided information on how to schedule future visits. The system is now functioning correctly, and the customer is well-informed about the maintenance process.
Licensed HVAC company providing routine maintenance/tune up on an AC unit to ensure safe and efficient operation.
Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
Licensed HVAC company providing routine maintenance/tune up on an AC unit to ensure safe and efficient operation.
I assessed the water line issue and provided a detailed estimate for the necessary repairs. I inspected the affected area, identified the extent of the damage, and outlined the required materials and labor. The estimate included a breakdown of costs for parts, tools, and my expertise. I ensured the client understood the scope of work and the timeline for completion, aiming to restore the water line's functionality efficiently.
Upon completing the radon mitigation project, I conducted a thorough assessment of the indoor air quality. Utilizing advanced radon detection equipment, I identified the specific areas with elevated radon levels. Following industry best practices, I installed a state-of-the-art sub-slab depressurization system, ensuring effective extraction of radon gas from beneath the foundation. Post-installation, I performed multiple tests to confirm the system's efficiency. The results showed a significant reduction in radon levels, now safely within the 1-2 range. This meticulous approach guarantees a healthier living environment and peace of mind for the residents.
Completed a thorough inspection of the HVAC system, identifying and addressing a refrigerant leak. Provided a detailed report to the client, outlining the necessary repairs and estimated costs. Left a message for Jason, ensuring they are informed about the findings and next steps. Scheduled a follow-up appointment to complete the repairs and ensure system efficiency.
I returned to replace the control board and igniter for the furnace, as the control board was under warranty. Upon completing the part installation and firing up the unit, I conducted a combustion analysis and discovered severe internal issues causing unstable combustion. Consequently, a new furnace unit will be installed tomorrow. Payment will be collected upon completion of the installation.
Recently, I conducted a thorough inspection for a customer. I meticulously examined various systems and components, ensuring everything was in optimal condition. This included checking electrical systems, plumbing, HVAC functionality, and structural integrity. The customer appreciated the detailed analysis and will contact us if additional services are needed. My goal was to provide a comprehensive assessment to ensure peace of mind.