Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very quick response. Service technician was friendly, thorough, and walked me thru the diagnostics & quickly identified problem. Showed me how to work it if problem persists until root cause is fixed.
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Jayden was nice, friendly knowledgeable, professional got the job done quick, in and out.
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Preston was very nice, knowledgeable and concerned about the issues and noises the furnace was making.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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My garbage disposal was leaking. They gave me an estimate (flat rate) of $750. I got it done by another company for $250. Same disposal in both cases.
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They tried not to tell me that they changed the furnace I purchased with a smaller unit. I purchased a 80k btu furnace and they installed a 60k btu furnace without asking me. I overheard the conversation they were having with their boss and even he didnt tell me they were going to which the furnace. After that they wanted to charge me more for a 60k btu unit than they charged me for a 80k btu unit.
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Overall Experience
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Polite and punctual. That is from the Ohio connection for sure.
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Upon inspection, the furnace was found to be beyond repair due to extensive internal damage and outdated components. After a thorough evaluation, it was determined that replacing the furnace was the most practical solution. The old furnace was safely removed, and a new, energy-efficient model was installed. This new unit is designed to provide reliable heating for years to come, ensuring comfort and efficiency in the home.
Upon arrival, the unit displayed a code 14, indicating an unexpected flame sensed fault. I began by replacing the flame sensor, a common first step in troubleshooting this issue. After a couple of hours, the same error code reappeared, suggesting the problem persisted. I then diagnosed the issue further and determined that the circuit board was likely faulty. I placed an order for a new circuit board to resolve the issue and ensure the unit operates correctly.
Upon inspection, it was determined that the furnace's blower motor needed replacement as it was under warranty. I coordinated with Derek to return and perform the replacement. Once the part was installed, I ensured the system was functioning correctly. The furnace was tested to confirm that the blower motor was operating efficiently and quietly. Payment for labor was collected upon completion of the work, ensuring all services were documented and accounted for. The customer was informed that the system was now working well.
Upon arrival, I identified a water leak originating from the unit. Upon inspection, I discovered that the condensation pump was not functioning properly. This pump is essential for removing excess moisture from the unit, preventing water damage and mold growth. I replaced the faulty condensation pump with a new, high-quality unit. After installation, I tested the pump to ensure it was working correctly and efficiently. The unit is now effectively pumping out water, resolving the leak issue and restoring the unit to its optimal condition.
Upon arrival, I identified that the unit was not functioning due to the absence of a filter. I began by installing a new filter, ensuring it was correctly positioned and securely in place. Next, I inspected the flame sensor, which was found to be dirty and obstructed. I meticulously cleaned the flame sensor using appropriate tools and techniques, removing any buildup that could hinder its performance. After these steps, I conducted a thorough check to confirm that all components were functioning properly. The unit is now operational, with the filter in place and the flame sensor clean, ensuring efficient and safe performance.
Upon inspection, it was determined that the boiler's aquastat and gas valve required replacement. I promptly returned to address these issues. The aquastat, responsible for regulating the water temperature, was replaced to ensure efficient boiler operation. Additionally, the gas valve, which controls the flow of gas to the burner, was replaced to maintain safe and reliable performance. Furthermore, the thermal fuse had blown, indicating an unsafe flame rollout system. This critical component was replaced to prevent any potential hazards and ensure the boiler operates safely.
Commercial service technician called out to service a rooftop unit in Columbus OH
Upon arrival, I assessed the situation and found that the power was off and the thermostat was not maintaining the desired temperature settings. After a thorough inspection, it became clear that the thermostat was malfunctioning. I proceeded to replace the faulty thermostat with a new one, ensuring compatibility with the existing system. Post-installation, I calibrated the new thermostat to the customer's preferred settings. Following this, I tested the system to confirm that it was operating correctly and efficiently. The power was restored, and the thermostat now accurately holds the set temperature, ensuring optimal comfort and energy efficiency.
Upon inspection, I discovered that the outdoor drain tube had frozen solid, preventing proper drainage. To address this issue, I first assessed the extent of the freezing and identified the need for a more durable solution. I then returned with vinyl tubing, which is less susceptible to freezing temperatures. The tubing was carefully installed to ensure a secure fit and proper drainage path. This solution will allow the system to drain effectively indoors, safeguarding against future freezing and ensuring the client's system operates smoothly. The installation was completed efficiently, and the client now has a reliable drainage system.
Upon arrival, I identified that the gas valve was stuck, preventing the unit from functioning properly. After careful inspection, I successfully performed a temporary fix to restore operation. The unit is now heating effectively. However, if the issue recurs, I recommend replacing the gas valve to ensure long-term reliability. Thank you for choosing our services. We are committed to providing reliable and efficient solutions.
A furnace replacement was scheduled for the next day, requiring careful planning and execution. The old furnace was meticulously removed, ensuring all components were safely dismantled and set aside. A pickup truck was arranged for the driveway to facilitate the transport of the old furnace and the delivery of the new unit. The new furnace was then installed, with all connections and safety checks completed to ensure optimal performance. The area was cleaned up, and a final inspection was conducted to confirm everything was in working order.
Appliance technician called out to service an electric dryer in Zanesville OH
