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Overall Experience
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Convenience
Overall Experience
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Convenience
My garbage disposal was leaking. They gave me an estimate (flat rate) of $750. I got it done by another company for $250. Same disposal in both cases.
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They tried not to tell me that they changed the furnace I purchased with a smaller unit. I purchased a 80k btu furnace and they installed a 60k btu furnace without asking me. I overheard the conversation they were having with their boss and even he didnt tell me they were going to which the furnace. After that they wanted to charge me more for a 60k btu unit than they charged me for a 80k btu unit.
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Polite and punctual. That is from the Ohio connection for sure.
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Above and beyond. Preston came out this morning and diagnosed the came back later with the part. Fantastic job. Friendly and fast. Great attitude.
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Jayden was very professional and explained the issues thoroughly! Hope he comes back.
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Overall Experience
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Khyrenn has done a fantastic job working on my house. He has excavated my back yard, poured concrete, helped with all of the plumbing, AND he even checked my furnace while he was here.
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Upon arrival, I assessed the unit's operational status and identified several issues. I began by inspecting the electrical system, ensuring all connections were secure and functioning correctly. Next, I checked the HVAC system, replacing a faulty component that was causing inefficiency. I also calibrated the thermostat to optimize energy use. Finally, I performed a thorough cleaning of the unit, ensuring all systems were free of debris. The unit is now operating efficiently and safely.
Upon inspection, it was determined that the furnace's igniter was malfunctioning, preventing the furnace from starting properly. To address this issue, I replaced the faulty igniter with a new one, ensuring optimal performance and efficiency. The new igniter was installed according to manufacturer specifications, and the furnace was tested to confirm proper operation. This replacement not only resolved the immediate problem but also extended the lifespan of the furnace. The customer was informed about the successful completion of the task and provided with relevant maintenance tips to keep the furnace running smoothly.
I successfully completed the installation of a new furnace today. The old furnace was carefully removed, and the new unit was installed with precision. I ensured all connections were secure and tested the system to confirm it was functioning correctly. Additionally, I cleaned up the work area, disposing of old parts responsibly. The new furnace is energy-efficient and should provide reliable heating for years to come. I provided detailed instructions on its operation and maintenance. The homeowner is satisfied with the work and excited for the improved comfort the new furnace will bring.
Upon inspection, we identified a faulty pressure switch and a leak originating from the hot water tank, causing water to seep onto the basement floor. The pressure switch was diagnosed as the primary issue, while the hot water tank leak required immediate attention. We provided pricing for replacement tanks and will follow up with a detailed estimate for the pressure switch replacement.
Upon arrival, I identified a clogged drain that had caused the sensor to trip, disrupting the system's functionality. I carefully cleared the drain, ensuring all debris and blockages were removed. Following this, I reset the sensor to its normal state. Next, I inspected the filter, confirming it was clean and in good condition. I also verified that the washable filter was free of any contaminants. After these steps, I tested the system's operation to ensure it was functioning correctly. The system is now cooling efficiently, and all components are operating as intended.
Upon arrival, I identified frozen water lines, causing a complete loss of water supply to the fixtures. I set up a turbo heater and operated it for about an hour to safely thaw the lines. After the lines were defrosted, I verified that water service was fully restored and the system was functioning correctly. The job was completed successfully, ensuring the home's water supply was operational.
I conducted a thorough furnace inspection, starting with a detailed examination of the flame sensor. I meticulously cleaned the flame sensor to ensure optimal performance. Additionally, I inspected and tightened all electrical and gas connections to prevent any potential leaks or inefficiencies. The furnace is now operating smoothly and efficiently.
We provided estimates for necessary repairs. Prior to starting, all animals in the attic must be removed. Cleaning is not feasible due to fiberglass particulates. Insulation was found in every duct register, indicating widespread contamination. The furnace also has significant fiberglass, dust, and dirt issues. Removing existing fiberglass is ineffective as small particles remain on coils and heat exchangers.
During the furnace inspection, all mechanical components were thoroughly examined and found to be in good working order. Electrical connections were also checked, revealing proper voltage levels. However, the amperage readings were inconsistent. This discrepancy suggests an issue with the electrical supply that requires an electrician's expertise to diagnose and resolve. Further electrical assessment is necessary to ensure safe and efficient operation.
Upon arrival, I discovered water leaking through the ceiling. To locate the source, I cut an access opening in the ceiling and informed the customer that drywall repair was not included in the service. After gaining access, I identified a leaking 90-degree fitting as the cause. I carefully repaired the fitting, ensuring all connections were secure and leak-free. Following the repair, I tested the system thoroughly to confirm that no further leaks were present. The issue was successfully resolved, and the customer was satisfied with the outcome.
I responded to a furnace issue where the gas valve wasn't opening. Tapping and warming the valve resolved the problem temporarily. However, high carbon monoxide levels were detected due to rust in the heating exchanger. After adjusting gas pressures, the levels normalized. Given the valve's failure, I recommend replacing it to prevent future issues. The system is operational, but proactive measures are advised to avoid further disruptions.
Upon arrival, I conducted a thorough inspection and identified a faulty gas valve as the root cause of the system's malfunction. I proceeded to fill out the part order form to expedite the replacement process. To ensure comprehensive diagnostics, I performed a detailed combustion analysis and a thorough heat exchanger camera inspection. This allowed me to confirm the presence of rust and rule out any further issues further down the line. These steps were crucial in providing a complete assessment and ensuring the system's optimal performance.
During the furnace service, I identified that the air filter was excessively dirty, which was impeding system performance. Additionally, the flame sensor was coated with grime, affecting its efficiency. I meticulously cleaned the flame sensor, restoring its functionality. I advised the client to replace the air filter to ensure optimal system operation. After these adjustments, the furnace functioned correctly. Given the system's age, I recommended a comprehensive visual inspection of the heat exchanger during our next scheduled maintenance to preemptively address any potential issues with integral components.
