Overall Experience
Quality
Price
Convenience
Above and beyond. Preston came out this morning and diagnosed the came back later with the part. Fantastic job. Friendly and fast. Great attitude.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jayden was very professional and explained the issues thoroughly! Hope he comes back.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Khyrenn has done a fantastic job working on my house. He has excavated my back yard, poured concrete, helped with all of the plumbing, AND he even checked my furnace while he was here.
Overall Experience
Quality
Price
Convenience
Service by this tech was efficient and timely. BUT, the issue has not been resolved. He had stated that we would have to watch and see if it has been corrected. It has not.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
As expected, the technician showed up, announced himself was very professional and very thorough of the unit. He serviced the unit in a timely manner and showed me everything that was wrong with it.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Had a good experience. Derrick was honest and straight to the point on cost. Let me know what would work and what wouldnt work
Overall Experience
Quality
Price
Convenience
Upon arrival, I assessed the unit and identified that it was not operating on the intended mode. I meticulously checked the settings and configurations, ensuring they matched the user's requirements. After making the necessary adjustments, I tested the unit to confirm it was functioning properly. The unit is now running smoothly and efficiently on the correct mode, providing optimal performance.
Upon inspection, the heat pump was struggling due to the extreme cold, causing the unit to blow cool air. I demonstrated the use of emergency heat to the client, which significantly improved the warmth. The clicking noise was traced to a relay, but no major issues were found. The system checked out and was in working order. The client appreciated the warmer air, maintaining their preferred temperature of 74°.
Upon arrival, we identified several plumbing code violations. The sewer line was severely backed up in the basement, obstructing the plumbing system and preventing its restoration. Due to these unsafe conditions, we were unable to complete the service during this visit. The property is currently uninhabitable. We will return at the earliest available appointment to address the issues, correct the violations, and restore proper operation.
Recently, I replaced the water sensors for a furnace under warranty. The sensors were malfunctioning, causing the furnace to operate inefficiently. I carefully removed the old sensors and installed new ones, ensuring all connections were secure and functioning correctly. The parts and labor were fully covered under the warranty, and the furnace is now operating smoothly. This task required precision and attention to detail to ensure the system's reliability and efficiency.
We responded to a service call regarding an electric furnace issue. The customer reported a loud humming noise and provided audio clips for further analysis. Upon inspection, we found that the transformer was outputting only 17 V, indicating it was failing. This low voltage likely caused the humming noise and prevented the oven from heating. We recommended an electrician visit to inspect the electrical panel and address any additional issues to ensure no further problems exist. The customer was informed about the potential transformer failure and advised to schedule an electrician soon.
Upon inspection, the furnace igniter was found to be faulty, preventing proper ignition. I replaced the defective igniter with a new one, ensuring optimal performance. After the replacement, I conducted a thorough test to confirm the furnace was functioning correctly. The job was completed efficiently, and payment was collected upon completion.
Upon arrival, I diagnosed an issue with the heating unit, which was not functioning. The circuit board displayed error codes 888 and idle, indicating a malfunction. After confirming the diagnosis, I replaced the faulty circuit board with a new one. Post-installation, I conducted thorough testing to ensure the unit was operating correctly. The heating system is now fully functional and heating as expected.
Upon inspection, the pressure switch was found to be malfunctioning due to being stuck in a closed position. This issue was preventing the system from cycling properly, leading to operational inefficiencies. After careful examination, it was determined that the switch needed to be replaced. The old switch was removed, and a new, high-quality replacement was installed. Post-installation, the system was tested to ensure it was functioning correctly, with the pressure switch now responding accurately to pressure changes. This repair has restored the system's efficiency and reliability.
I responded to a furnace issue where the system was repeatedly blowing a three-amp fuse. I began by disconnecting the thermostat wires and all low-voltage connections. After ensuring the system was de-energized, I checked each wire for continuity to ground. Adjustments were made to the wiring to resolve the issue. The furnace is now operating correctly without blowing the fuse, and the system is clean and well-maintained.
Upon inspection, the regulator outside was found to be frozen due to moisture accumulation. This issue was causing a blockage in the propane system. To address this, I carefully thawed the regulator using appropriate methods to ensure no damage occurred. After confirming the regulator was functioning correctly, I recommended that a propane technician from the energy cooperative be called in to further inspect and service the system. This step is crucial to ensure the system operates safely and efficiently.
Upon arrival, I assessed the unit and identified that it was experiencing issues with no flame or low flame detection. The customer had previously attempted to resolve the issue by cleaning the igniter, which was not the root cause. I explained that the problem was likely due to a dirty flame sensor. After cleaning the flame sensor thoroughly, I conducted a series of tests to ensure proper functionality. The unit is now operating correctly, and the customer is satisfied with the resolution.
Upon inspection, the gas valve was found to be sticking, which was preventing proper operation. All five burners required replacement due to wear and tear. The system was operating on low-pressure gas, and the tank pressure was insufficient for accurate diagnosis. I completed a parts form to ensure the necessary components were ordered for the repair. The system will be fully functional once the new burners are installed and the gas valve is repaired.
I successfully diagnosed and resolved an issue with the furnace's pilot light, ensuring it was properly lit. After thorough inspection and testing, I confirmed that the furnace is now operating efficiently. The system is running smoothly, providing consistent and reliable heating. All safety checks were completed to ensure optimal performance and safety.
Service technician called out to give an estimate to install a huminifier
Service technician called back out to complete install of radon mitigation system.