Caleb was supposed to come between 12-4 so he could service my Hot Water and look at a water leak at my shower head to give me an estimate. Well he showed up at 10 am. I was not home but luckily someone was and could let him in . He proceeded to service the water heater but apparently was not aware of the shower head and neither was the person at my house. So now they want me to pay a service call for him to return on Friday. I am beyond aggravated.
Response from Dor-Mar Heating & Air Conditioning:
Lisa, Thank you for taking the time to reach out letting us know you were unhappy with your service. I do apologize for Calob arriving a hour earlier than expected. He did call ahead explaining he realized your appointment was between 12-4 but was able to arrive earlier. He was trying to be proactive but should have made positive contact with you. I am sorry for any issues this may have caused. After Calob serviced your Hot water tank, he did inspect 2 Showerheads in your home. He could not find the leak you had mentioned while booking the appointment. So he had requested a free follow up appointment to be scheduled since you were not home. Again, I am sorry todays appointment did not succeed your expectations. You are a valued customer and we want to make this right so please reach out to us again at your convenience so we can help solve your Showerhead spraying. ************ Calob B***** requested another appointment for this job. This marked Appointment # 152635447-1 as done. Reason: Shower head sales lead -plumber Says her shower head sprays all around on the walls, she wasn’t home but I ran both showers and couldn’t figure out which one she was talking about, I uploaded photos of both heads so when you call her and figure out which one it is we can get it replaced 2/24/2026 11:08 AM
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DorMar/Trevon were very professional & efficient. In efforts to save me money, they had me troubleshoot a few items & when that didn’t work I was able to send them the model# so that they had the parts needed on 1st visit. Very pleased!
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Took the time to look things over and cleaned parts that fixed the problem. Even sent us an estimate if cleaning it wasn’t enough to let us know what needed to be done.
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Anthony went above and beyond what I was expecting. Even answered a couple of other questions and offered to call someone to help fix them.
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Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
I successfully installed a new water heater, ensuring it was properly connected to the existing plumbing and electrical systems. The unit was securely mounted, and all connections were checked for leaks and stability. I tested the water heater to confirm it was functioning correctly and provided hot water as expected. Safety checks were performed, and the unit was left in optimal working condition for the client's use.
I performed a comprehensive hot water tank flush, ensuring all sediment and mineral deposits were thoroughly removed to enhance efficiency and extend the tank's lifespan. During the maintenance process, I meticulously inspected all plumbing connections, fittings, and pipes for signs of wear, leaks, or corrosion. I checked the anode rod to ensure it was functioning correctly and replaced it if necessary. Additionally, I evaluated the water temperature and pressure settings, making adjustments to optimize performance. The inspection included a review of the tank's insulation and safety features, ensuring everything was in proper working order. This thorough maintenance helps prevent future issues and ensures the system operates safely and efficiently.
I began by gathering the necessary equipment and tools to accurately assess the heating and air conditioning needs of the client. After a thorough inspection, I meticulously calculated the required resources and potential costs. I then compiled this information into a detailed estimate, ensuring all aspects of the potential project were covered. This estimate was sent over to the client, providing them with a clear understanding of the scope of work, materials needed, and expected costs. The estimate was designed to be transparent and informative, setting the stage for a successful project.
I successfully installed a new air handler and heat pump system, ensuring optimal performance and energy efficiency. The installation began with a thorough assessment of the existing setup to determine the best placement for the new components. I meticulously handled the removal of the old system, followed by precise installation of the new air handler, ensuring all connections were secure and properly insulated. The heat pump was then installed, with careful attention to the refrigerant lines and electrical connections. After installation, I conducted a series of tests to verify that both the air handler and heat pump were functioning correctly, adjusting settings as necessary for peak performance. The system was thoroughly cleaned, and I provided detailed instructions for maintenance and operation to the client.
Upon arrival, we identified that the water sensors had been triggered. We meticulously adjusted the sensors to prevent future issues. Additionally, we thoroughly inspected the thermostat to confirm its proper operation. During our visit, we replaced the air filter to enhance system efficiency. No other issues were detected at this time. Our goal was to ensure the system operates smoothly and efficiently for the client.
Licensed HVAC company providing routine maintenance/tune up/safety inspection on a gas/propane/electric furnace to ensure safe and efficient operation.
Upon receiving a call, we promptly responded to address an issue where Columbia gas had mistakenly shut off the meter. Upon arrival, we conducted a thorough inspection of all units to identify the error. We successfully reset the affected meter, ensuring it was correctly identified and restored. After confirming the reset, we verified that all systems were functioning properly and that no further issues were present. Our team meticulously checked each unit to ensure everything was up and running smoothly. The resolution was completed efficiently, and we provided reassurance to the client that all systems were back to normal operation. Our expertise and swift action ensured minimal disruption and restored full functionality.
We began by installing three distinct radon mitigation systems in the utility rooms and closets. These systems were designed to extract and reduce radon levels effectively. After monitoring the initial results, we assessed the building's radon levels to determine if the current systems were sufficient. If the initial systems did not achieve the desired reduction, we planned to install additional systems in each room. This step-by-step approach ensured that we addressed the radon issue comprehensively and efficiently.
Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
Licensed HVAC company providing routine maintenance/tune up/safety inspection on a gas/propane/electric furnace to ensure safe and efficient operation.
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Upon inspection, the hanging heaters were found to be in excellent condition, functioning smoothly and efficiently. Their operation was flawless, ensuring optimal heating performance. However, the air conditioner required attention. After thorough evaluation, it was determined that the compressor needed replacement, along with a refill of the refrigerant. I provided a detailed estimate for the necessary replacement parts and services, ensuring a clear understanding of the required repairs.
