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Anthony was awesome, walked through solutions, explained everything and solved the problem. Even removed some old pipes that were left from prior jobs. Great job 5 star service
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Caleb was supposed to come between 12-4 so he could service my Hot Water and look at a water leak at my shower head to give me an estimate. Well he showed up at 10 am. I was not home but luckily someone was and could let him in . He proceeded to service the water heater but apparently was not aware of the shower head and neither was the person at my house. So now they want me to pay a service call for him to return on Friday. I am beyond aggravated.
Response from Dor-Mar Heating & Air Conditioning:
Lisa, Thank you for taking the time to reach out letting us know you were unhappy with your service. I do apologize for Calob arriving a hour earlier than expected. He did call ahead explaining he realized your appointment was between 12-4 but was able to arrive earlier. He was trying to be proactive but should have made positive contact with you. I am sorry for any issues this may have caused. After Calob serviced your Hot water tank, he did inspect 2 Showerheads in your home. He could not find the leak you had mentioned while booking the appointment. So he had requested a free follow up appointment to be scheduled since you were not home. Again, I am sorry todays appointment did not succeed your expectations. You are a valued customer and we want to make this right so please reach out to us again at your convenience so we can help solve your Showerhead spraying. ************ Calob B***** requested another appointment for this job. This marked Appointment # 152635447-1 as done. Reason: Shower head sales lead -plumber Says her shower head sprays all around on the walls, she wasn’t home but I ran both showers and couldn’t figure out which one she was talking about, I uploaded photos of both heads so when you call her and figure out which one it is we can get it replaced 2/24/2026 11:08 AM
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DorMar/Trevon were very professional & efficient. In efforts to save me money, they had me troubleshoot a few items & when that didn’t work I was able to send them the model# so that they had the parts needed on 1st visit. Very pleased!
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Took the time to look things over and cleaned parts that fixed the problem. Even sent us an estimate if cleaning it wasn’t enough to let us know what needed to be done.
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Anthony went above and beyond what I was expecting. Even answered a couple of other questions and offered to call someone to help fix them.
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This is an estimate to replace the induction motor assembly in your appliance. After a thorough inspection, it was determined that the motor assembly needs to be replaced due to wear and tear. The necessary parts are currently one day out but will be available for installation upon arrival. The replacement process involves disassembling the affected area, removing the old motor assembly, and installing the new one. Once completed, the appliance will be tested to ensure proper functionality. If you approve the estimate, we will schedule the replacement promptly. Thank you for choosing our services.
Upon arrival, I identified that the generator's breaker had been tripped, a condition that had persisted since the previous week. It was suspected that the breaker tripped during the transfer process amid the recent storm. I reset the breaker, ensuring all connections were secure and functioning properly. After resetting, I closely monitored the system to confirm that it was operating correctly. The generator responded as expected, and no further issues were detected. The system is now stable and functioning without any problems.
Service technician called out to give free estimate to install a new radon mitigation system in the home in Newark OH
During the plumbing maintenance, I thoroughly inspected the existing tank and determined it was best not to flush it due to its age and condition. I recommended replacing the tank to ensure optimal performance and longevity. Additionally, I conducted a radon reading as part of the comprehensive service. The results indicated extremely high radon levels, which prompted the customer to request an estimate for a mitigation system. I provided detailed information on the necessary steps and equipment required to effectively reduce the radon levels, ensuring a safer living environment.
Upon arrival, I began by inspecting the HVAC system to determine the appropriate filter sizes. During this process, I also checked the condition of the belts. I discovered that one of the belts was showing signs of wear and impending failure. Additionally, the filters were found to be excessively dirty, which was causing the system to operate at high limits and eventually shut down. I promptly removed the old, dirty filters and sent an estimate to the client for replacing the filters and the faulty belt. This proactive approach ensures the system will operate efficiently and prolongs its lifespan.
Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
Licensed HVAC/Plumbing company providing maintenance on a standard hot water tank along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
Licensed HVAC company providing routine maintenance/tune up on an AC unit to ensure safe and efficient operation.
Licensed HVAC/Plumbing company providing maintenance on a tankless hot water heater along with conducting a full-home plumbing inspection, including fixtures, drains, water lines and water heater.
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