Took the time to look things over and cleaned parts that fixed the problem. Even sent us an estimate if cleaning it wasn’t enough to let us know what needed to be done.
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Anthony went above and beyond what I was expecting. Even answered a couple of other questions and offered to call someone to help fix them.
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Aaron is the best on the whole I am a big fan of Dor-Mar highly recommended
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Skylar was very helpful and friendly in setting up my account and the appointment. I was completely floored when she said a technician could come today. JT arrived on-site in under 2 hours (and its season here); that's incredible! He is very professional, extremely thorough and most important, honest. I am thrilled to have found my new HVAC and pool heater repair company! Thanks, Dor-Mar, Skylar and JT!! You're AMAZING!!
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Upon inspection, the heating unit was not functioning. Using Bluetooth, I connected to the circuit board, which displayed unusual error codes. A thorough examination revealed corrosion at the bottom of the circuit board. Additionally, there was water in the blower section of the furnace, although the customer reported no visible standing water near the unit. Photos were attached to the job report. I placed an order for a new circuit board to resolve the issue.
Upon inspection, the unit was not heating. I removed the door to investigate further and discovered a significant accumulation of water and rust, likely originating from the secondary heat exchanger. After thorough examination, it was determined that the root cause was a faulty gas valve. Given the extensive water and rust damage, which compromises the unit's integrity, I advised the customer that the best course of action would be to replace the unit. The customer agreed and signed the estimate for a Goodman replacement unit, scheduled for installation tomorrow.
The client contacted us due to recurring water issues after using their washing machine. I inspected the previous work, which included a coupling and a p-trap connected to the washer box. I tested the cold inlet flex line at full blast and observed for leaks, finding none from the p-trap or the areas we had worked on. However, I noticed the discharge line to the washing machine was inadequately secured, likely moving during water discharge. I concluded that the discharge tube's movement caused the water to spray. I securely strapped the discharge line to prevent future movement, ensuring the issue is resolved.
Upon inspection, the unit was not heating. When turned on, the blower motor hummed but did not activate. After spinning the wheel, the motor started working, indicating a bad capacitor as the initial issue. Further diagnosis revealed a 0-ohm reading across the heating coil, confirming faulty heating elements and a bad capacitor. Given the system's age and condition, it was recommended to replace the entire unit. Additionally, the customer reported that the condenser outside was not functioning. Estimates for a full unit replacement and for just the air handler and heating element replacement were emailed to the customer.
The client contacted us for an issue with the main drain. The problem occurred about an hour ago, with waste and toilet paper around the floor drain. The client mentioned this had happened before. Upon inspection with a camera, I observed water collecting and the camera becoming submerged, indicating a collapsed line, which aligns with the client's previous experience. I informed the client of my findings, and my manager will visit tomorrow to provide an estimate for drain line replacement. The main stack is cast iron.
The client experienced a significant issue with their main water line, which had broken off and was spraying water into the basement. I promptly coordinated with the fire department to shut off the water supply. Upon inspection, it was evident that the polyethylene (poly) line was positioned too close to the wall, likely causing the adapter to slip off. Although I recommended rerunning the poly line to prevent future issues, the client opted for a temporary fix. I reattached the adapter and installed a ball valve to replace the existing valve, adding another ball valve for a secondary shut-off. Additionally, we replaced a small section of the copper and CPVC piping. The client understands the risk of recurrence but chose not to rerun the poly line.
Upon inspection, the basement exhibited water buildup, but fortunately, the electrical section remained unaffected. The filter area was meticulously cleaned and dried, ensuring optimal performance. The system was thoroughly checked and confirmed to be in excellent condition, ready for operation. All potential issues were addressed, and the environment was restored to a safe and functional state.
Upon arrival, I found the basement water level at an inch, though it had previously reached knee height. I thoroughly inspected the plumbing system, which was accessible due to the open ceiling and basement size. No leaks or drips were observed in the drainage system when the house was fully operational. Both water heaters appeared functional, though they had absorbed some water. The sump pump, three years old, was initially off, but it activated immediately upon turning the breaker back on, effectively managing the water. The grinder pump also operated intermittently. Based on these observations, the flood was likely due to a tripped sump pump and grinder pump, possibly caused by a storm-induced power flicker. The client plans to have HVAC inspected for proper functioning.
During the service, we identified multiple stacks in the home. The client reported a clog in one particular stack, which is believed to be connected to a washing machine, a toilet, and a deep sink in the basement. We attempted to resolve the issue using our large snaking machine, but we lacked the necessary screen for the camera and the appropriate heads to remove potential roots. Consequently, we will return on Monday morning equipped with the correct heads and screen to thoroughly address the clog and ensure the stack functions properly. Our goal is to provide a comprehensive solution to the client's plumbing issue.
A client contacted us regarding a gas leak near the water heater we installed the previous day. Upon arrival, I used a soap and water solution to create bubbles around the suspected area. This method quickly identified the leak's source. I tightened the affected nut, which successfully stopped the leak. After confirming that the leak was resolved, I ensured everything was secure and functioning properly. The water heater is now safe and operational.
Our team successfully completed the plumbing work by carefully cutting a designated section of the wall to access the existing drain pipe. We meticulously plumbed the new drain according to all relevant codes and standards, ensuring compliance and efficiency. Additionally, we connected all associated plumbing components, guaranteeing a seamless integration with the existing system. Our work was precise and professional, focusing solely on the plumbing aspects. It is important to note that while we handled the plumbing, the responsibility for any drywall repair is not included in our scope of work.
This estimate details the replacement of all existing ABS drain lines with new PVC drain lines. The work involved cutting access holes in the kitchen ceiling to remove and replace the existing drain piping. The toilet drain was also replaced, and a new flange was installed. Additionally, the shower drain and P-trap were removed and replaced with new PVC piping. To facilitate access, the vanity was removed, and a hole was cut in the wall behind it to tie into the existing vent and run a new drain line for proper connection. All new PVC drain lines were tied into the existing vent system and connected to the existing ABS piping in the basement. This estimate covers drain line replacement only. After plumbing repairs are completed, we are not responsible for any drywall, ceiling, or wall repairs resulting from access or installation. Any additional work or unforeseen issues beyond the scope of this estimate will require a written change order and may result in additional charges.
Upon arrival, I conducted a thorough inspection of the defrost control panel. During the examination, I identified an issue with stray voltage emanating from the control panel. This stray voltage posed a potential safety hazard and could lead to inefficiencies in the system's operation. I meticulously traced the source of the voltage, ensuring all connections were secure and properly insulated. After resolving the issue, I performed a series of tests to confirm that the stray voltage had been eliminated and that the system was operating within safe parameters. The defrost control panel is now functioning correctly, ensuring optimal performance and safety.
Upon receiving the order, I promptly coordinated with the supplier to ensure timely delivery of the necessary parts. Once the parts arrived, I carefully inspected each item to confirm they matched the specifications required for the job. I then organized and cataloged the parts in our inventory system for easy access during the repair process. This meticulous preparation allowed our team to efficiently address the client's needs, ensuring a smooth workflow and timely completion of the repair.
