Great service from tech, slow service from company
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Zach was here when he said he would be, quick to determine the issue, gave an estimate for repair, and found a workaround to get washer working again, even if only temporarily.
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Overall Experience
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Overall Experience
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Overall Experience
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Steven did a great job of figuring out the problem. The heater is getting warmer. (Yeah!) Thank you.
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Preston Richard conducted a thorough evaluation of the Trion Mini-Mister and concluded that it should be replaced. That conclusion was agreed to by the company. I appreciate the warranty service.
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Got here so quickly on a very busy week. Worked with me to make sure they had the part and quickly got my heater running before an anticipated -9 degree night. Will be my first call next service I need.
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Very helpful and patient with all of our questions. Very knowledgeable!!
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I was highly impressed either way Steve’s work. New install yesterday, but furnace shut off that same evening . Steve came today to check out the issue, and after some problem solving, he figured out it was a ground wire issue. He got it all fixed up and furnace is running again!
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Preston diagnosed our problem with our furnace and fixed it quickly! Preston was super friendly and very knowledgeable! I appreciate how thorough he was, thank you!
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Derrick came out late on a very cold night in 2026 in January. He identified the problem quickly and as promised, DOR MAR sent someone (him) back the next day. His troubleshooting was spot on and the replacement part fixed the issue. Thank-you to DOR MAR for honoring the labor and parts warranty and to Derrick for the speedy service.
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Upon arrival, I reviewed the system's recent codes and identified a flame sensor fault. I cleaned the dirty flame sensor, ensuring it was free of debris. Next, I inspected the Thomson igniter for proper function. After cleaning the flame sensor, I conducted a thorough check of the entire system's operation. The unit is now functioning correctly and heating as expected.
During the service, I identified that the condensation pump was experiencing freezing issues due to its placement on the floor. To address this, I temporarily elevated the pump using a 5-gallon bucket, ensuring it was off the ground and reducing the risk of freezing. This interim solution provided immediate relief until a custom stand can be fabricated and installed. The pump's elevation not only prevented further freezing but also maintained the system's efficiency.
Upon arrival, I identified that the unit was not heating and was displaying an overheating code. The first step was to replace the air filter, which was found to be clogged and restricting airflow. After installing a new air filter, I turned the unit back on. However, the system then threw a dirty flame sensor fault. I proceeded to clean the flame sensor using a fine-grit sandpaper to remove any carbon buildup. Once the sensor was clean, I restarted the unit. The system is now running smoothly, and the heating function has been restored. The unit is operating efficiently, and the fault codes have been cleared.
Service technician called out to service a gas fireplace in Hebron OH
Service technician called out to service a gas furnace in Hebron OH
I performed a comprehensive furnace maintenance, inspecting all critical components including the burners, heat exchanger, and air flow systems. The system was found to be operating efficiently with no signs of wear or malfunction. Filters were replaced, and all moving parts were lubricated. The overall performance was optimal, ensuring the furnace is ready for the upcoming season.
We began by assessing the maintenance needs and identified the necessary repairs. Upon inspection, it was determined that specific parts were required to complete the job. We promptly ordered the parts and coordinated their delivery. Once the parts arrived, we efficiently installed them, ensuring all repairs were executed to the highest standard. The job was completed successfully, restoring full functionality.
I meticulously performed a comprehensive furnace maintenance service. I verified the system's operational performance, ensuring all components functioned correctly. The flame sensor's carbon buildup was meticulously cleaned to improve efficiency. I also assessed the amp draw of both the blower and inducer motor, confirming they operate within acceptable parameters. This thorough inspection ensures optimal performance and longevity of the furnace.
Upon inspection, the furnace was found to be tripping after approximately three minutes of operation. The main limit switch, which was under warranty, was replaced as a first step. Despite this, the issue persisted. A combustion test was conducted, showing no abnormalities, and there were no signs of airflow restrictions or venting problems. Given these findings, it was recommended to remove the heat exchanger for further examination and potential replacement if needed. This thorough approach ensures that all possible causes are addressed to restore proper furnace function. Payment was collected upon completion of the work.
Plumbing technician called out to service a leaking pipe in Centerburg OH
Gas furnace maintenance service on Fieldpoint Road in Heath Ohio
Upon inspection, the unit required new fan blades to ensure optimal performance. Additionally, the system needed to be defrosted, a process that took approximately two hours to complete. This thorough defrosting was essential to restore proper functionality. I scheduled a time and material job to address these issues, ensuring the unit operates efficiently. The new fan blades were installed, and the system was fully defrosted, resulting in improved performance.
I performed a comprehensive furnace maintenance service, which included a thorough inspection of the furnace's components to ensure optimal performance. I checked the burners, heat exchanger, and air flow to identify any potential issues. Additionally, I cleaned and lubricated the moving parts, adjusted the thermostat, and tested the safety controls. I also provided a detailed estimate for duct cleaning, which involves removing accumulated dust, dirt, and debris from the ductwork to improve indoor air quality and enhance the efficiency of the heating and cooling system.
I conducted a thorough assessment of the property's current condition, identifying areas that required attention. After a detailed discussion with the property manager, we reviewed the findings and potential solutions. We evaluated various options, considering factors such as cost, efficiency, and long-term benefits. We collaborated to prioritize the most critical issues and agreed on a plan of action. The final decision on the scope of work and budget was scheduled for Wednesday, ensuring all aspects were thoroughly considered before proceeding.
