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Overall Experience
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Overall Experience
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Aaron is the best on the whole I am a big fan of Dor-Mar highly recommended
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Skylar was very helpful and friendly in setting up my account and the appointment. I was completely floored when she said a technician could come today. JT arrived on-site in under 2 hours (and its season here); that's incredible! He is very professional, extremely thorough and most important, honest. I am thrilled to have found my new HVAC and pool heater repair company! Thanks, Dor-Mar, Skylar and JT!! You're AMAZING!!
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Overall Experience
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Travis always calls me sir even though I told him not to. He showed up today to install my vanity and replace the faucet. He had to go to the store 3 times to get a faucet with all the right pieces. But he did it all with a smile on his face. And it looks beautiful.
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I called this morning to report that the new humidifier was not working. This was installed yesterday with my new furnace and air conditioner. Ben was here before 11 AM and had the problem resolved by noon.
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Very satisfied with the service you provided. Appointment was secured quickly and technician was friendly and knowledgeable.
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Very professional and always communicates well when needing repair or replacement. We appreciate how respectful he is with our tenants ,
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Calob was very professional and friendly. He was patient with concerns and questions I had per furnace filters. You have a very kind and knowledgeable employee in Calob.
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One of the nicest and most helpful person I've met in a long time. He listened and told me what he was doing. Showed me what's wrong. Helped me get everything done and made sure my heat pump was working and I had heat. I couldn't ask for anyone nicer
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I recently completed a comprehensive service on a 10-year-old system, focusing on both parts replacement and labor. The project involved diagnosing issues, sourcing high-quality replacement parts, and executing precise installations. This meticulous approach ensured the system's longevity and optimal performance. The work was carried out with attention to detail and adherence to industry standards, reflecting my commitment to quality and customer satisfaction.
Upon arrival, I discovered the water heater was actively leaking, posing a significant risk. The vent was also improperly connected, which could lead to further complications. I thoroughly evaluated the system, identifying the necessary repairs and replacement parts. I provided a detailed estimate to the customer, explaining each step and cost involved. Additionally, I reviewed available financing options, ensuring the customer understood the process and benefits of each. This comprehensive approach helped the customer make an informed decision.
During the inspection, it was determined that the existing tank needed replacement. The client was understandably concerned about the cost, but we were able to offer a significant discount due to their long-standing relationship with us, spanning over 60 years, and their status as a military veteran. We meticulously assessed the situation, ensuring that the replacement would meet all necessary standards and specifications. The new tank was installed efficiently, and we took care to minimize any disruption to their daily routine. Our commitment to providing exceptional service to our loyal customers was evident in the care and attention we gave to this project.
Service technician called out to service a leaking hot water heater in Zanesville OH
Service technician called out to maintenance a hot water tank in Newark OH
Appliance service on a Maytag top load washer making a noise like a jet on Fawn Drive in Dresden Ohio
I conducted a thorough inspection of the property, meticulously examining all major systems and components. This included checking the electrical wiring, plumbing, HVAC systems, and structural integrity. I also assessed the condition of the roof, windows, and doors, ensuring everything was in proper working order. Additionally, I evaluated the insulation and ventilation systems to ensure optimal performance. The inspection was comprehensive, providing a detailed report on any necessary repairs or maintenance.
Commercial Unit that is causing a burning smell on Cemetery Road in Hilliard Ohio
Customer Robin contacted us to arrange another service appointment for a refrigerator repair. Robin mentioned that the refrigerator has been malfunctioning, leading to food spoilage and an uncomfortable living environment. We promptly scheduled a technician to visit and assess the issue. Our skilled technician diagnosed the problem as a faulty compressor and recommended a replacement. After obtaining approval from Robin, we completed the repair, ensuring the refrigerator now operates efficiently and maintains the appropriate temperature. Robin expressed satisfaction with the quick response and quality of service provided.
Plumbing service on a insinkerator garbage disposal on Newport Drive in Zanesville Ohio
Plumbing maintenance service for a flushed tanked unit on Gale Road in Hebron Ohio
We successfully installed a new kitchen drain, connecting it to the existing vent and directing it to the plastic clean-out in the basement. This involved cutting a hole under the kitchen sink and ensuring the drain line was properly aligned. The old drain and strainer basket were replaced with new components. While the drain installation is complete, the wall repair will be handled by the customer. This comprehensive service includes all necessary parts and labor. Any additional work outside the specified scope will require a change order.
Upon inspection, it was determined that the transmission's internal components were severely worn, causing the transmission to fail in spinning properly. The brake mechanism attached to the transmission had also worn out, contributing to the issue. Additionally, the tub of the transmission was not properly seated on the shaft, which is essential for its function. This wear and tear is typical for a unit of this age, approximately 20 years old. Unfortunately, the specific part needed for repair is no longer available, making it impossible to provide a price for the part. Given these factors, the most practical solution is to recommend a complete replacement of the transmission unit.
HVAC service for a 4 year old gas furnace unit not heating home on Berekeley Road in Columbus Ohio
Plumbing maintenance service to flush tank on North Front Street in Columbus Ohio