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Service technician was knowledgeable and very helpful explaining options for maintenance and installation
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Overall Experience
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Overall Experience
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Travis came out due to water pressure. He was very professional and answered all the questions to the best of his ability. Our water pressure issue is still on going but Dor Mar has always given us best pricing so we hope to get this issue resolved soon.
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My 20-year old heat pump catastrophically failed on a Friday night at 6PM when it was 20 degrees out. Within 90 minutes, a young man named Jacob was at my house diagnosing the problem and explaining the details of the issue to the level I requested (which was thorough). He was incredibly friendly and patient, and walked me through all of the options for both repair and replacement. I opted for replacement. On Tuesday, Steven and John showed up at 8:30AM with my new heat pump and furnace, only to find out that my hot water heater had blown out overnight, drenching my basement. Not only were they easily able to work around that, but they were also able to get me a new hot water heater and tank to install the same day. Steven followed up later that evening and fixed a thermostat issue that was keeping the new system from working, and he and John came back Wednesday to finish some auxiliary installation stuff. Steven and John were both exceptionally friendly and clean and polite and professional. The installations are flawless and look better than they did before. I have absolutely zero complaints and nothing but compliments for the both of them. Even the ladies who do scheduling and customer service were great (Skylar was the one I interacted with most). I gave three stars for cost because this was incredibly expensive and, I assume, the industry average. I didn't have the luxury of shopping around because I didn't want my family to freeze, so I went with what was available at the time. I'm not sure how most people would be able to afford these repairs, if I'm being honest. None of this, however, is any fault of the men and women with whom I interacted, and everything I purchased is working flawlessly.
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Trevon was courteous and professional throughout his service call. He provided detailed and helpful information. Highly recommended.
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Caleb was courteous and very knowledgeable about servicing our hot water tank.
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Derrick was a complete professional. Did a great job, was finished quickly, and was a pleasure to have here.
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Anthony was awesome, walked through solutions, explained everything and solved the problem. Even removed some old pipes that were left from prior jobs. Great job 5 star service
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Caleb was supposed to come between 12-4 so he could service my Hot Water and look at a water leak at my shower head to give me an estimate. Well he showed up at 10 am. I was not home but luckily someone was and could let him in . He proceeded to service the water heater but apparently was not aware of the shower head and neither was the person at my house. So now they want me to pay a service call for him to return on Friday. I am beyond aggravated.
Response from Dor-Mar Heating & Air Conditioning:
Lisa, Thank you for taking the time to reach out letting us know you were unhappy with your service. I do apologize for Calob arriving a hour earlier than expected. He did call ahead explaining he realized your appointment was between 12-4 but was able to arrive earlier. He was trying to be proactive but should have made positive contact with you. I am sorry for any issues this may have caused. After Calob serviced your Hot water tank, he did inspect 2 Showerheads in your home. He could not find the leak you had mentioned while booking the appointment. So he had requested a free follow up appointment to be scheduled since you were not home. Again, I am sorry todays appointment did not succeed your expectations. You are a valued customer and we want to make this right so please reach out to us again at your convenience so we can help solve your Showerhead spraying. ************ Calob B***** requested another appointment for this job. This marked Appointment # 152635447-1 as done. Reason: Shower head sales lead -plumber Says her shower head sprays all around on the walls, she wasn’t home but I ran both showers and couldn’t figure out which one she was talking about, I uploaded photos of both heads so when you call her and figure out which one it is we can get it replaced 2/24/2026 11:08 AM
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DorMar/Trevon were very professional & efficient. In efforts to save me money, they had me troubleshoot a few items & when that didn’t work I was able to send them the model# so that they had the parts needed on 1st visit. Very pleased!
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I conducted a thorough inspection of the water storage tank, checking for any signs of leaks, corrosion, or sediment buildup. I examined the tank's structural integrity, ensuring it was secure and properly sealed. Additionally, I assessed the water quality, looking for contaminants or unusual odors. The inspection concluded with a detailed report on the tank's condition and recommendations for any necessary maintenance or repairs.
I meticulously adjusted the dampers to optimize airflow throughout the space. By utilizing the guest room as a heat sink, I effectively managed the temperature distribution. This involved precise adjustments to ensure that the heat was evenly dispersed, enhancing overall comfort. The process required careful attention to detail and a thorough understanding of the system's mechanics. The result was a balanced and efficient heating system, providing a comfortable environment.
I conducted a thorough plumbing maintenance check after being informed about insufficient hot water. I began by inspecting the water heater tank's operation. After flushing out sediment, I assessed the expansion tank by pressing the shrader valve. The valve released water, indicating a ruptured bladder. I explained to the customer that a faulty expansion tank can lead to uneven heating and excessive pressure on the water pipes, necessitating its replacement.
The job involved removing a broken plastic flange and installing a new stainless steel flange, securely bolted to the concrete for durability. Upon removal, I discovered an insert-style flange, necessitating a switch to a PVC flange. The floor's unevenness required shimming the toilet for stability, and I applied silicone to seal the base. After installation, I tested the toilet for proper operation and leaks, ensuring all components functioned correctly. The work was completed to guarantee solid support and optimal performance of the toilet.
I successfully replaced an outdated water heater as part of a sales lead. The old unit was assessed for efficiency and functionality issues, and a new, high-efficiency model was selected. The old heater was safely removed, and the new unit was installed, ensuring all connections were secure and leak-free. The system was tested to confirm proper operation, and the area was cleaned up. The customer was satisfied with the improved performance and energy savings.
Upon arrival, I identified a beehive obstructing the intake area of the unit. I carefully removed the hive, ensuring the safety of both the bees and myself. After the removal, I inspected the intake to confirm it was free of any remaining bees or debris. The unit was then restarted and tested to ensure it was functioning correctly. The job was completed successfully, restoring full operation to the unit.
I successfully installed a new gas valve assembly system today, ensuring it is fully operational. The original gas valve will be returned to the supplier in the morning to maintain warranty coverage. Unfortunately, the replacement parts are not expected to be available until February 2nd. The new system is now running smoothly, and I have verified all connections and safety protocols. This proactive measure ensures the system's reliability and efficiency.
I began by thoroughly inspecting the plumbing system to ensure all components were functioning correctly. I meticulously checked for any signs of leaks, ensuring the integrity of the system. Next, I drained the sediment from the tank, which helps maintain efficiency and prolongs the life of the plumbing fixtures. I also examined the faucet screen, removing any sediment that had accumulated, which guarantees smooth water flow and prevents potential blockages. This comprehensive maintenance ensures the plumbing system operates efficiently and reliably.
Upon arrival, I assessed the issue with the water pressure system and identified that the fluctuating numbers were due to the absence of a specific part required for vertical backflow. I meticulously examined the existing setup to understand the exact part needed. After confirming the part, I sourced it promptly and replaced the missing component. This involved careful disassembly of the system, precise installation of the new part, and thorough testing to ensure the system operated correctly. The vertical backflow mechanism was restored, and the water pressure stabilized, resolving the issue effectively.
I began by ensuring the power to the tankless water heater was turned off to maintain safety. I then accessed the water heater's internal components, carefully removing any sediment or mineral deposits that had accumulated over time. Using a garden hose, I flushed the system thoroughly, ensuring all contaminants were removed. I checked for any leaks or damage during the process and made necessary adjustments. After flushing, I refilled the system with fresh water and turned the power back on. I tested the water heater to confirm it was functioning correctly and provided the customer with detailed instructions on maintaining the system to prevent future buildup.
Today, I performed a comprehensive plumbing maintenance check. I flushed the Rinnai tankless water heater with vinegar, ensuring it operated without issues. Both bathrooms' toilets were inspected and reset, showing no wobbling or leaks. The shower handles and lav faucets functioned perfectly, with no water leakage. The kitchen faucet and garbage disposal were also in excellent condition, working smoothly. Overall, all plumbing fixtures were inspected and found to be in great working order.
