Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very quick response. Service technician was friendly, thorough, and walked me thru the diagnostics & quickly identified problem. Showed me how to work it if problem persists until root cause is fixed.
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Jayden was nice, friendly knowledgeable, professional got the job done quick, in and out.
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Overall Experience
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Preston was very nice, knowledgeable and concerned about the issues and noises the furnace was making.
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Overall Experience
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Convenience
Overall Experience
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Convenience
Overall Experience
Quality
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Convenience
Overall Experience
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My garbage disposal was leaking. They gave me an estimate (flat rate) of $750. I got it done by another company for $250. Same disposal in both cases.
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They tried not to tell me that they changed the furnace I purchased with a smaller unit. I purchased a 80k btu furnace and they installed a 60k btu furnace without asking me. I overheard the conversation they were having with their boss and even he didnt tell me they were going to which the furnace. After that they wanted to charge me more for a 60k btu unit than they charged me for a 80k btu unit.
Overall Experience
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Overall Experience
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Convenience
Polite and punctual. That is from the Ohio connection for sure.
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Convenience
I promptly assessed the client's needs and recommended a high-efficiency humidifier to improve indoor air quality. After selecting the appropriate model, I demonstrated its features and benefits. The installation was seamless, ensuring the unit was securely mounted and connected. I calibrated the settings to optimize performance and provided detailed instructions for ongoing maintenance. The client was satisfied with the quick and professional service.
Service technician called out to service a gas furnace in Somerset OH
Our technician successfully replaced the faulty pressure switch for the furnace. The technician diagnosed the issue, sourced the correct replacement part, and meticulously installed it. The furnace is now operating efficiently, ensuring optimal performance. Payment was collected upon completion of the service, and the customer was informed about the successful repair.
Service technician called out to service a gas furnace in Zanesville OH
Upon inspection, the furnace was found to be beyond repair due to extensive internal damage and outdated components. After a thorough evaluation, it was determined that replacing the furnace was the most practical solution. The old furnace was safely removed, and a new, energy-efficient model was installed. This new unit is designed to provide reliable heating for years to come, ensuring comfort and efficiency in the home.
Upon arrival, the unit displayed a code 14, indicating an unexpected flame sensed fault. I began by replacing the flame sensor, a common first step in troubleshooting this issue. After a couple of hours, the same error code reappeared, suggesting the problem persisted. I then diagnosed the issue further and determined that the circuit board was likely faulty. I placed an order for a new circuit board to resolve the issue and ensure the unit operates correctly.
Upon inspection, it was determined that the furnace's blower motor needed replacement as it was under warranty. I coordinated with Derek to return and perform the replacement. Once the part was installed, I ensured the system was functioning correctly. The furnace was tested to confirm that the blower motor was operating efficiently and quietly. Payment for labor was collected upon completion of the work, ensuring all services were documented and accounted for. The customer was informed that the system was now working well.
Upon arrival, I identified a water leak originating from the unit. Upon inspection, I discovered that the condensation pump was not functioning properly. This pump is essential for removing excess moisture from the unit, preventing water damage and mold growth. I replaced the faulty condensation pump with a new, high-quality unit. After installation, I tested the pump to ensure it was working correctly and efficiently. The unit is now effectively pumping out water, resolving the leak issue and restoring the unit to its optimal condition.
Upon arrival, I identified that the unit was not functioning due to the absence of a filter. I began by installing a new filter, ensuring it was correctly positioned and securely in place. Next, I inspected the flame sensor, which was found to be dirty and obstructed. I meticulously cleaned the flame sensor using appropriate tools and techniques, removing any buildup that could hinder its performance. After these steps, I conducted a thorough check to confirm that all components were functioning properly. The unit is now operational, with the filter in place and the flame sensor clean, ensuring efficient and safe performance.
Upon inspection, it was determined that the boiler's aquastat and gas valve required replacement. I promptly returned to address these issues. The aquastat, responsible for regulating the water temperature, was replaced to ensure efficient boiler operation. Additionally, the gas valve, which controls the flow of gas to the burner, was replaced to maintain safe and reliable performance. Furthermore, the thermal fuse had blown, indicating an unsafe flame rollout system. This critical component was replaced to prevent any potential hazards and ensure the boiler operates safely.
