From installation my whole experience has been fair and if their ever was a problem your all quick to put your customer first keep your word have an honest genuine good company. I will recommend you to anyone never rude always very pleasant and professional, with weather pouring you called to cancel and rescheduled even cut cost out of respect and quality concerns and that is so awesome, People are about money, not much quality your above and beyond action not just talk Thank you thank you thank you GREAT experience EVERY time👍👍👏👏
Having your A/C break is not a thing people tend to enjoy, and my experience with it was no better. I worried about my family's comfort, what it would cost to fix, how long it would take and if the technicians would be better looking than me. I worried for nothing, except that last part; I think I may have caught my wife admiring our technician Derons' beard once or twice. Once I got Metro Express on the phone, they sprang into action and by the next afternoon all my worries were over. From first contact to final walkthrough Randy and his team truly made us feel like our problem was their problem and they were dead set on making it go away quickly; they made us feel like family. There is no better feeling than knowing someone has your back when things go sideways, and Metro Express had ours.
Deron is a great salesman and tech support person. He went above and beyond to meet all my requirements. He is great.
This professional Team was more than I could have hoped for. From my Service Rep and sales to the incredible installers. The installers were kind, professional, neat, clean and always made sure that they did not make too much noise as I was recovering from surgery. I never anticipated how easy I process it would be to choose my new A/C unit, to installing it. Thank you all for your kindness and competency.
Late call for tech Deron. Very good service for his last call of day
Our sales rep Deron was extremely helpful both before and after install. He was able and ready to meet us right away when our old ac broke, and he helped us get our new system installed quickly! Awesome follow up service to make sure everything was just right and even walked us through setting up the thermostat app on our phones!
Deron arrived promptly, introduced himself and went to find the problem. Once he found it he explain what it would take to fix and the exact price. Deron epitomized what “ good old fashion “ customer service is all about. He was very professional, courteous, friendly and knowledgeable.
Heat pump winter maintenance
Heat pump maintenance
Annual Heating Maintenance
Heat pump maintenance
Preventative maintenance heat pump
S/c : thermostat not working