We were referred to Tempacure by word of mouth. Clifford, our technician, was very responsive and showed up to our home within hours of our initial phone call. In less than an hour, Clifford diagnosed our problem, found a small hole in our outside condenser coil, phoned back to Scott at the office, and Tempacure had located the part in a neighboring state for immediate shipping. Clifford was tracking the part on a daily basis and providing phone updates for status. Once the part arrived, Clifford had set up the install at our convenience, had the old coil removed and replaced with the new coil within an hour. Then through due diligence, he performed the OEM vacuum procedure and had the system back up to spec within the next hour. The customer service didn't stop there. Scott Bruce, the owner of the company, showed up to assist as necessary. Tempacure is a family owned business that puts integrity first and accomplishes excellence in all that they do with great service!