happy

James from Madison, WI

excellent

I wonder if we were almost "ripped" off..

Mary Jane Melvin from Madison, WI

The first person who came to the house (he was from LaValle), told us the same thing we've heard from your people for years--you need a new furnace--it's "too" big"...he went in the basement and came up with a "filthy" furnace filter--even though your people had been out before--l would have thought that would have been checked then--this wasn't just a couple months dust. He then put a clean filter in ...which should have been done when the service person came out before.Then he went on to say he would suggest duct cleaning. We did agree to that as it is an old house--he said it would be $700.00--we wrote the check out. After he left we thought that was rather high for a little house with five heat vents and one cold air return, so I was going to check prices (I would have put a stop payment on the check). Then a little later Evan came. When we told him what had happened and the price for duct cleaning, he acted quite taken back by the price and quoted us $300.00 less.....so were we about to be "ripped" off or was that first person that "misinformed" on the pricing???...he didn't even check on the vents...as to how many there were!!! I hope this furnace "is the right size" and solves my sister-in-laws problems....she is 89 years old and doesn't need the worries. Also, that a "simple" thermostat was installed. I haven't been back down yet to check it out. Evan was a nice personable young man. Since I wasn't there for the installation I can't do a rating on that.

Good company, Very Trustworthy

Carol from Madison, WI

Service

Jene from Madison, WI

He was on time and had some good recommendations based on our basement shop situation. Friendly and informative.

Excellent Service

Mark from Madison, WI

Comprehensive HVAC service and the technician was polite and knowledgeable

Professional image

Carol from Madison, WI

Easy to communicate with. Shared information in an easy to understand way.

professional, courteous technician

G from Madison, WI

Problem turned out (embarassingly) to be dead backup batteries in thermostat unit, I had not realized there WERE batteries since the thermostat is hard wired -- technician handled that extremely diplomatically, I do wish, however, that the person answering the phone, to whom the telltale symptom had been described, had asked "have you checked the batteries" which would have relieved anxiety. The technician also performed a quick diagnostic on the furnace itself, providing useful recommendation.

Perfect service man----very appealing and friendly--Prompt and efficient

Kotnour from Madison, WI

Greg really knows his business and was an excellent troubleshooter He worked diligently--did not waste time and gave very good and knowledgeable information to the resident. The result is that he solved the problem and really knew what to do. Send him to me again sometime. Jerry Kotnour

Great Service

Lindas from Madison, WI

Excellent service

Mike from Madison, WI

Dan was very helpful in explaining everything

Happy Days are here again!

lindas from Madison, WI

Very excelent and profesional service by a friendly, knowledgeable, technician.

Excellent service!

carol from Madison, WI

Customer service oriented. Phil took the time to explain the work done and presented it in an easy to understand format. Went above and below to help homeowner with a non-related service call issue.

Prompt & Professional

randy from Madison, WI

Great service and was on time!

Bob from Madison, WI

Even isntalled a battery for thremostat control. (Sorry could not reply sooner due to email not working)

work done

graham from Madison, WI

was on time and was quick. like the two yearly checks. like being on line