Jamie was punctual, did his job well, answered any questions we had. He took time to look up a phone number for a vent -cleaning company for us. It maybe took him 90 seconds, at most, on his smart phone. For us -more of a hassle with laptops.On his way out, he remarked it was good to be back to work, maybe even relaxing, after time-off for Thanksgiving. I could relate to this very much myself -its great to return to normalcy and the everyday stuff, quite often. He likes his job! Time of day is reason for 5-Stars for convenience.