This guy is probably the BEST technician you have. I WILL be booking ACE for any services I need in the future because of this employee's honesty and integrity. Where he could have bamboozled a single gal on her own, he instead provided a valuable and detailed opinion, with related pricing not only for my furnace issue but also for my upcoming plumbing replacement. Finding someone who represents their company in such a manner is rare, and definitely calls for customer loyalty. You have mine.