Excellent - answered all my questions kept me up to date and involved in installation!
Great service. The technician answered all my questions and offered to install a Starter Kit with no pressure to buy, just pointed out the advantages. i did purchase the Starter Kit. All work was done in a timely, professional manner.
Ace called me to schedule an annual check-up. At times, this could be irritating, but it also saves me the trouble of remembering and setting it up. The technician arrived right on time, did the check up and found the cause of a noise we'd been hearing. He showed me the part he removed and hooked his tool up to show me the reading after replacing the part. I was satisfied with the transaction. He was friendly and knowledgeable.
My water heater died on Saturday morning and I couldn't wait until Monday. The plumber, Jake, came in on his day off, installed a new one, and was gone before 2pm. Let the evening baths begin! Today I had my annual A/C maintenance done by Marc. He's the company trainer and I appreciate that he pulled no punches when describing the status. The fan motor was on the verge of dying so it was a no brainer to replace it. Marc and his manager bent over backwards to do the job for the least cost possible since they had just installed my water heater. It's great to have such a reputable company literally just a phone call away!
Did not know my old unit was on its last legs. Freon was leaking out, and adding more would not correct the problem. Ace gave a good price and a credit for being a veteran. Service was fast and the new unit is not as noisy.
The technician answered all my questions and explained what needed to be done. He returned the next day with another plumber and installed my new sink and faucet and new RO system. They had to put in new pipes. What I had was over 30 years old and not in the best condition. They were pleasant and professional. They did the job on the timeframe stated on the evaluation visit.
Stuart gave me an explanation of what I could use to better my household in the areas he checked.
The technicians that have come to work on my HVAC/furnace system know their stuff and they care about the customer's needs. They suggest ways to lengthen the life of the system and help to implement them.
Tim is very knowledgable, friendly and efficient. He was able to find problems that others had missed and fixed them! He's my "go-to" guy!
Stuart Myers did a great job providing information with options to improve my AC and plumbing opportunities. Thank You
will be using and recommending you